pauline23 Posted August 21, 2017 Share Posted August 21, 2017 I have a client that was not happy with my work and asked for a refund, after a few messages we have agreed that I would refund half the amount but I am not sure how to give her a refund? I would be grateful if anyone can help me please. Link to comment Share on other sites More sharing options...
miiila Posted August 21, 2017 Share Posted August 21, 2017 No chance to make her happy with a revision?Partial refunds aren´t possible, which means you would either have to cancel=refund in full and trust your client to order again for half the amount, or that your client would first have to order another gig for half the amount and then you would refund her the first order. The latter seems to be what Customer Support suggests to sellers in the same situation, because else there is the possibility that the buyer will not reorder once you cancel the order, of course, but, yeah, not nice to have to suggest that latter solution to a client. Link to comment Share on other sites More sharing options...
kha1ed Posted August 21, 2017 Share Posted August 21, 2017 You cant givd half of the money back. You either cancel the order and give all the money or not. Link to comment Share on other sites More sharing options...
zubairfb Posted August 22, 2017 Share Posted August 22, 2017 Cancel the, he will get full fund back…Then resend a custom order of 50% money, I think it might be the solution. Link to comment Share on other sites More sharing options...
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