After 2 Month Buyer leaves a negative feedback!

[Guest seohut]

:-?

Again bad luck hit me, My buyer who ordered gig 2 gig nearly 2 month ago, Last night, She leaves a negative feedback (after 2 month) the completed gig, But question is why? she leaves a negative feedback after 2 month, reason is really funny! She have no idea how to change password or how to change recovery option, no knowledge on social media.



It is really panic! suppose you provide a facebook cover design, after 2 month facebook change their cover Image size, Then, Buyer login his fiverr account and posted a bad feedback like that… they delivered unprofessional work, I emailed them and they ignored me. I pd extra also!, this is so unfair to us as sellers

MY QUESTION

1. How much time, I need to support a seller after fairly complete work, 2 month, 3 month or more just only for 4$
2. How to Face these kinds of situation?
3. Can, I cancel the gig, if buyer not remove the review
4. What is the Permanent solution?

[sinsin]

Hi Seohut,

Did you go to resolution center and contact Customer support?

I experienced 1 times, in which my customer posted wrong feedback, I contacted CS and it was only 5 days for the wrong feedback to be removed. And of course overall rating recovered.

[Guest seohut]

Reply to @sinsin: yes dear, And waiting for CS response

[labnols]

It’s is really sad, 4$ is not much big amount but nowadays, Few Fiverr buyer using feedback as a weapon

[eddycloyd]

Send cs a very detailed info and screen shots