New cancellation policy?

[adsensewizard]

I was browsing the terms of service page and noticed something new, or rather old that was changed last year(?), but has recently been reverted?

This part is what I mean “Cancellation of an order does not remove feedback unless mutually agreed.” and it’s here: https://www.fiverr.com/terms_of_service

That basically means that if you or the buyer sends a cancellation request and the other party agrees to it, any review in place is again taken out like it always was before.

Perhaps they just CBA to update their terms when changes are made to them? :thinking: Or they simply gave sellers back the best tool to handle abusive buyers?

[woofy31]

No, that’s been like this for months, I’ve seen it, too, and I’ve even created a thread about it, and I think @misscrystal was the first one to spot it, if I remember correctly.

It’s either misinterpreted by us, or it’s a leftover/mistake by Fiverr.

I’ve contacted CS about that, and they said that mutual cancellations do not remove feedback.

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and if you look at the update date of the Terms, they’re actually up-to-date :thinking:

[misscrystal]

No, that’s been like this for months, I’ve seen it, too, and I’ve even created a thread about it, and I think @misscrystal was the first one to spot it, if I remember correctly.

It’s either misinterpreted by us, or it’s a leftover/mistake by Fiverr.

I’ve contacted CS about that, and they said that mutual cancellations do not remove feedback.

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and if you look at the update date of the Terms, they’re actually up-to-date :thinking:

@woofy31 @adsensewizard Are you saying that if a buyer leaves negative feedback, but now when you give them a refund, the negative feedback gets automatically removed, like it was before?

[woofy31]

@woofy31 @adsensewizard Are you saying that if a buyer leaves negative feedback, but now when you give them a refund, the negative feedback gets automatically removed, like it was before?

I only wish… but no. I’ve seen the conflicting terms myself and when I’ve confronted CS about that they told me that feedback cannot be removed via mutual cancellation anymore.

[thebackpacker]

I was browsing the terms of service page and noticed something new, or rather old that was changed last year(?), but has recently been reverted?

This part is what I mean “Cancellation of an order does not remove feedback unless mutually agreed.” and it’s here: https://www.fiverr.com/terms_of_service

That basically means that if you or the buyer sends a cancellation request and the other party agrees to it, any review in place is again taken out like it always was before.

Perhaps they just CBA to update their terms when changes are made to them? :thinking: Or they simply gave sellers back the best tool to handle abusive buyers?

Cancellation of an order does not remove feedback unless mutually agreed.

I asked about this, the response was that it refers to the feedback removal being mutually agreed, rather than the cancellation being mutually agreed. So you would have to request that the client remove the feedback first, then open the cancellation request once the alterations to feedback are complete.

[woofy31]

Cancellation of an order does not remove feedback unless mutually agreed.

I asked about this, the response was that it refers to the feedback removal being mutually agreed, rather than the cancellation being mutually agreed. So you would have to request that the client remove the feedback first, then open the cancellation request once the alterations to feedback are complete.

I see :thinking:

Well, they’ve phrased it so that it leaves plenty of room for interpretation - I wonder if they intentionally phrased it like that to introduce confusion 😛

[catwriter]

Cancellation of an order does not remove feedback unless mutually agreed.

I asked about this, the response was that it refers to the feedback removal being mutually agreed, rather than the cancellation being mutually agreed. So you would have to request that the client remove the feedback first, then open the cancellation request once the alterations to feedback are complete.

So you would have to request that the client remove the feedback first, then open the cancellation request once the alterations to feedback are complete.

But, that could be seen as bribing the client to remove the feedback, and get you an account warning.

[divyagoel]

This is not fair…Reviews must be removed with the mutual cancellation of the order…Why would a seller will have face all the major cons of a cancellation…bad reviews, loss of time and money and drop in gig positioning … why it does not affect to buyer in any way…this system can only be fair when fiverr takes some 1% amount deduction from buyer if he/she cancel any order.

[thebackpacker]

So you would have to request that the client remove the feedback first, then open the cancellation request once the alterations to feedback are complete.

But, that could be seen as bribing the client to remove the feedback, and get you an account warning.

I’m not sure how that’s a bribe, unless you’re refusing to refund buyers unless they remove the feedback, which isn’t the same thing. I was just outlining that the only solution for removal is to request (not demand) removal prior to the cancellation.

[matureactress]

I was browsing the terms of service page and noticed something new, or rather old that was changed last year(?), but has recently been reverted?

This part is what I mean “Cancellation of an order does not remove feedback unless mutually agreed.” and it’s here: https://www.fiverr.com/terms_of_service

That basically means that if you or the buyer sends a cancellation request and the other party agrees to it, any review in place is again taken out like it always was before.

Perhaps they just CBA to update their terms when changes are made to them? :thinking: Or they simply gave sellers back the best tool to handle abusive buyers?

IMHO, if the Buyer didn’t pay for the order regardless of the reason, then he didn’t pay for the right to leave a review, and he is technically not a customer.

If Fiverr was my company, I would place the actual reviews even further down below the fold…that’s what all the major retailers are doing now. That’s because reviews are becoming less and less important to consumers. However, since Fiverr puts it on the forefront of their site, it puts the Buyer’s focus on reviews as part of their decision process.

[adsensewizard]

Interesting. I thought as much! Should definitely re-word it better so cancellation and mutually agreed is not in the same sentence.

[catwriter]

I’m not sure how that’s a bribe, unless you’re refusing to refund buyers unless they remove the feedback, which isn’t the same thing. I was just outlining that the only solution for removal is to request (not demand) removal prior to the cancellation.

I’m not sure how that’s a bribe

CS sometimes sees it that way, and supplies you with a canned answer (or that’s what some people posted). I got the impression that they want as few cancellations as possible (well, we all do, but the definition of ‘as few as possible’ may vary).