slavikbass Posted July 13, 2017 Share Posted July 13, 2017 .The client will answer my questions for his order long (about 2 days). And because of this, I do not have time to deliver the job on time. Will the Fiverr be on my side if the client decides to leave me a bad review due to an untimely delivery?. In the description of my gig it is indicated that the client needs to contact me before the order is made (to clarify the details and the time to execute). And I intend to ask the client to cancel the order (if he ignored my request). If the client makes a bad comment (because I refuse to execute his order) will the file be on my side?Thanks! Link to comment Share on other sites More sharing options...
thecreativeguys Posted July 13, 2017 Share Posted July 13, 2017 Fiverr no longer removes feedback both negative or positive. Link to comment Share on other sites More sharing options...
slavikbass Posted July 13, 2017 Author Share Posted July 13, 2017 Fiverr no longer removes feedback both negative or positive.When it happened !? Two weeks ago Fiverr deleted a negative review to my gig. Link to comment Share on other sites More sharing options...
thecreativeguys Posted July 13, 2017 Share Posted July 13, 2017 When it happened !? Two weeks ago Fiverr deleted a negative review to my gig.In only extreme cases or for some unforeseen circumstance Fiverr will remove unfair feedback. Link to comment Share on other sites More sharing options...
gig_freak Posted July 13, 2017 Share Posted July 13, 2017 I think the Fiverr deletes only unjustified reviews. By unjustified I don’t mean if the work is good and the buyer leaves negative, but just if they buyer breaks the terms of service.Also, it might happen if the buyer doesn’t respond to you and then leaves a negative feedback. Link to comment Share on other sites More sharing options...
slavikbass Posted July 14, 2017 Author Share Posted July 14, 2017 Thank you all, but I want to clarify.Can we assume that in these two situations buyer breaks the terms of service? Link to comment Share on other sites More sharing options...
catwriter Posted July 14, 2017 Share Posted July 14, 2017 If you want to clarify, it’s best to ask Customer Support. We’re just sellers and buyers here, not Fiverr staff, so whatever we say, it’s our personal opinion (unless someone actually quotes Terms of Service, of course). Link to comment Share on other sites More sharing options...
slavikbass Posted July 14, 2017 Author Share Posted July 14, 2017 If you want to clarify, it’s best to ask Customer Support. We’re just sellers and buyers here, not Fiverr staff, so whatever we say, it’s our personal opinion (unless someone actually quotes Terms of Service, of course).quotesI understand you. I’ll probably do it (ask Customer Support). But it seems that there is also someone who faces a similar situation. Probably the moderator will be given a reply on behalf of the Fiverr team… Link to comment Share on other sites More sharing options...
catwriter Posted July 14, 2017 Share Posted July 14, 2017 quotesI understand you. I’ll probably do it (ask Customer Support). But it seems that there is also someone who faces a similar situation. Probably the moderator will be given a reply on behalf of the Fiverr team…Probably the moderator will be given a reply on behalf of the Fiverr team…If he/she contacted Customer Support and asked them, then yes, they will be given a reply. Link to comment Share on other sites More sharing options...
slavikbass Posted July 19, 2017 Author Share Posted July 19, 2017 I asked in Customer Support…Here is their answer and maybe it will come in handy here."Regarding the scenarios you presented, the buyer will be able to leave the feedback only if the order gets marked as completed. If the order is active and you have an issue with the buyer, I advise you to cancel the order mutually with them, so that you can focus on your other orders. If the buyer does not wish to cancel the order, and they reject your mutual cancellation request, please communicate with them and try to find a solution for the issue. Also, you can contact us in that situation, and we will assist you accordingly. "They also emphasize that “all buyer feedback is final.” But “Every once in a while we’d be willing to make one time exceptions or a take a seller’s personal situation into consideration.”For myself I can conclude that most likely a bad review will remain on my page. And it is possible to cancel it only in exceptional cases. Link to comment Share on other sites More sharing options...
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