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Could I get banned because of this?

renan_viana

By renan_viana
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renan_viana Newbie

renan_viana

Posted
Posted

Hey guys,

So a costumer asked me if freelancing is my full time job. I said yes and that I also have clients outside of Fiverr that I provide with web design services.

Client’s Question: Haha okay! So are you doing instagram and freelancing full time or just on the side?

My Answer: Full time. I also have clients outside of Fiverr that I provide with web design services.

Immediately I received this warning from Fiverr: ‘Your message was flagged for review by our Trust and Safety team, due to possible Terms of Service violation. This process may take up to 24 hours.’

Could this actually ban my account and was my answer somehow against TOS?

I am a bit confused by what that means and what could happen to my account.

Regards,
Renan

nikavoice Proficient

nikavoice

Posted
Posted

Hi Renan,

I think it was the outside of Fiverr bit. I’ve had false positives, but after Trust & Safety reviewed the messages, it was a green light for me. Certain words trigger these warnings like pay, email etc… I wouldn’t worry too much, they’ll see that it was harmless, however moving forward just be extra careful.

Taken from the TOS.
To protect our users’ privacy, user identities are kept anonymous. Requesting or providing Email addresses, s***e/IM usernames, telephone numbers or any other personal contact details to communicate outside of Fiverr in order to circumvent or abuse the Fiverr messaging system or Fiverr platform is not permitted.

So, this is something they take very seriously.

renan_viana Newbie

renan_viana

Posted
  • Author
Posted

Hi Renan,

I think it was the outside of Fiverr bit. I’ve had false positives, but after Trust & Safety reviewed the messages, it was a green light for me. Certain words trigger these warnings like pay, email etc… I wouldn’t worry too much, they’ll see that it was harmless, however moving forward just be extra careful.

Taken from the TOS.

To protect our users’ privacy, user identities are kept anonymous. Requesting or providing Email addresses, s***e/IM usernames, telephone numbers or any other personal contact details to communicate outside of Fiverr in order to circumvent or abuse the Fiverr messaging system or Fiverr platform is not permitted.

So, this is something they take very seriously.

Thank you! I will definitely be more aware of it next time.

  • 1 month later...
around86 Rookie

around86

Posted
Posted

Thank you! I will definitely be more aware of it next time.

One more thing. Be sure not to include competition sites such as UpWork, Guru, Freelancer, Behance,…and or similar since you will get a warning from Fiverr and get demoted. I got demoted when I first start working on Fiverr, 7 years ago. A client asked me to show him my portfolio and I send him a link from one of the previously mentioned sites. Don’t wanna mention it cos I am afraid of demotion lol 😃 It was not Fiverr’s support fault since I was automatically flagged by their system. Also, I was a newbie at that time so I wasn’t aware of Fiverr TOS. Fiverr changed greatly from their beginning and I am sure that they will get even better in future.

Good old memories 😃

ss.png.29f7fb7381a5bcd62ed15f91c4da0ad1.png

Gd luck with your Fiverr venture 🙂

kevinfrederick Newbie

kevinfrederick

Posted
Posted

One more thing. Be sure not to include competition sites such as UpWork, Guru, Freelancer, Behance,…and or similar since you will get a warning from Fiverr and get demoted. I got demoted when I first start working on Fiverr, 7 years ago. A client asked me to show him my portfolio and I send him a link from one of the previously mentioned sites. Don’t wanna mention it cos I am afraid of demotion lol 😃 It was not Fiverr’s support fault since I was automatically flagged by their system. Also, I was a newbie at that time so I wasn’t aware of Fiverr TOS. Fiverr changed greatly from their beginning and I am sure that they will get even better in future.

Good old memories 😃

Gd luck with your Fiverr venture 🙂

This was Fiverr in its early days? Wow! They’ve come a long way.

  • 2 years later...
Guest blueprintdevs

Guest blueprintdevs

Posted
Posted

Hello,
I just wanted to ask one question which has raised in my mind out for curiosity. One friend of mine who is also working here on the platform told me a situation. That while discussing projects details with client. Suddenly client offered him to work for him on the project outside of the fiverr. My friend just simple told him that he will not work outside platform. He will only work if the job is from fiverr or Up* ( You know the word). and withing few second he got warning that his message is under review. Will this get him banned on platform ? or there will be few days suspension ? Can you kindly let me know the information. So I can spread the word because he is too much worried. and also in future I will also stay away from this kind of situation.

Thank you for your reply. Please kindly let me know the consequences of the situation. Have a nice day.

genuineguidance Mentor

genuineguidance

Posted
Posted

Hello,

I just wanted to ask one question which has raised in my mind out for curiosity. One friend of mine who is also working here on the platform told me a situation. That while discussing projects details with client. Suddenly client offered him to work for him on the project outside of the fiverr. My friend just simple told him that he will not work outside platform. He will only work if the job is from fiverr or Up* ( You know the word). and withing few second he got warning that his message is under review. Will this get him banned on platform ? or there will be few days suspension ? Can you kindly let me know the information. So I can spread the word because he is too much worried. and also in future I will also stay away from this kind of situation.

Thank you for your reply. Please kindly let me know the consequences of the situation. Have a nice day.

His mistake was to mention Up****. NEVER mention a competing site.

Usually if you write a word or phrase that is not allowed, the text box will turn RED and give you a warning that if you continue and send the message, it may be flagged by their Trust and Safety team. If that happens, you want to ERASE what you have written (backspace) until the red disappears OR use common sense and realize if you mentioned anything that can be seen as going off site, your account will get a warning.

I doubt he will get outright banned, but the warning may stay on his account and if he gets 2 more he may get booted. Getting warnings can also hinder your ability to maintain your Level or Level up as well.

GG

Guest blueprintdevs

Guest blueprintdevs

Posted
Posted

His mistake was to mention Up****. NEVER mention a competing site.

Usually if you write a word or phrase that is not allowed, the text box will turn RED and give you a warning that if you continue and send the message, it may be flagged by their Trust and Safety team. If that happens, you want to ERASE what you have written (backspace) until the red disappears OR use common sense and realize if you mentioned anything that can be seen as going off site, your account will get a warning.

I doubt he will get outright banned, but the warning may stay on his account and if he gets 2 more he may get booted. Getting warnings can also hinder your ability to maintain your Level or Level up as well.

GG

Thank you for the response. I think as he mentioned the story he was chatting from mobile so he didn’t get any red highlight and he didn’t know about this until it happened. I juat hope his account did not get banned permanently.

genuineguidance Mentor

genuineguidance

Posted
Posted

Thank you for the response. I think as he mentioned the story he was chatting from mobile so he didn’t get any red highlight and he didn’t know about this until it happened. I juat hope his account did not get banned permanently.

I do not use the mobile app to respond to messages, so, I wouldn’t know if the text box does turn red if you say a phrase or word that is not allowed - I only use the computer and whenever I have hit the wrong key or typed a word the system didn’t like, I have had to backspace until I totally erase the offending word or phrase and find something acceptable to use instead.

Only way to know if he got banned permanently is to ask Fiverr support or trying to log into the account to find it is has been deleted/suspended etc.

GG

melanielm Grand Master

melanielm

Posted
Posted

If you say “I cannot work off Fiverr” or anything like that, you won’t get banned because you’re following the rules. Your message may still get flagged because the automatic program sees “work off Fiverr” or the name of another site, etc. They check it, and then nothing happens. It’s when you say you WILL work off Fiverr or mention other accounts or email contact that get you in trouble.

  • 1 year later...
Guest lloydsolutions

Guest lloydsolutions

Posted
Posted

Hi, Renan, I said the exact same thing when one of clients asked the similar thing. Now its flagged. Did you get any a warning after the review of the Trust and Safety team?

This post is from 2017. Maybe you didn’t notice.

If you want help you just need to create your own new topic.

  • 8 months later...
Guest tahakhan195

Guest tahakhan195

Posted
Posted

One more thing. Be sure not to include competition sites such as UpWork, Guru, Freelancer, Behance,…and or similar since you will get a warning from Fiverr and get demoted. I got demoted when I first start working on Fiverr, 7 years ago. A client asked me to show him my portfolio and I send him a link from one of the previously mentioned sites. Don’t wanna mention it cos I am afraid of demotion lol 😃 It was not Fiverr’s support fault since I was automatically flagged by their system. Also, I was a newbie at that time so I wasn’t aware of Fiverr TOS. Fiverr changed greatly from their beginning and I am sure that they will get even better in future.

Good old memories 😃

Gd luck with your Fiverr venture 🙂

This happen with me I mistakenly sent upwork link because buyer send me the upwork link

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