shodfemz Posted May 22, 2017 Share Posted May 22, 2017 hi , i forgot the security answer, when i finally discovered the answer. it still told me i was wrong.please i need help on this asap.customer care wouldnt help me out Link to comment Share on other sites More sharing options...
offlinehelpers Posted May 22, 2017 Share Posted May 22, 2017 Only CS can help I’m afraid. Link to comment Share on other sites More sharing options...
shodfemz Posted May 22, 2017 Author Share Posted May 22, 2017 Only CS can help I’m afraid.this is what they saidHi there,Thank you for getting in touch with us. We are currently working on making your account safer by increasing the level of security and trust in your account through a phone verification process. Your security question is the backup procedure to verify your account in case you lose your phone, need to replace the phone number you verified or in case any other verification issues should arise with your account.Seeing as this is very sensitive information, we will not be able to help you reset/recover the answer to your security question.Please try to remember the question and answer, and let us know if further assistance is needed. Link to comment Share on other sites More sharing options...
offlinehelpers Posted May 22, 2017 Share Posted May 22, 2017 this is what they saidHi there,Thank you for getting in touch with us. We are currently working on making your account safer by increasing the level of security and trust in your account through a phone verification process. Your security question is the backup procedure to verify your account in case you lose your phone, need to replace the phone number you verified or in case any other verification issues should arise with your account.Seeing as this is very sensitive information, we will not be able to help you reset/recover the answer to your security question.Please try to remember the question and answer, and let us know if further assistance is needed.Seeing as this is very sensitive information, we will not be able to help you reset/recover the answer to your security question.Well, you’re a bit stuffed then really. You need to know your security question and answer. Better that than CS giving out your info to anybody claiming to be you. Link to comment Share on other sites More sharing options...
shodfemz Posted May 22, 2017 Author Share Posted May 22, 2017 Seeing as this is very sensitive information, we will not be able to help you reset/recover the answer to your security question.Well, you’re a bit stuffed then really. You need to know your security question and answer. Better that than CS giving out your info to anybody claiming to be you.i sent my national id yet no help, i even asked for any verification they need Link to comment Share on other sites More sharing options...
offlinehelpers Posted May 22, 2017 Share Posted May 22, 2017 i sent my national id yet no help, i even asked for any verification they needI’m sorry - we can’t help you - only CS can. Link to comment Share on other sites More sharing options...
nikavoice Posted May 22, 2017 Share Posted May 22, 2017 You really need to jog your memory. :runner: Link to comment Share on other sites More sharing options...
mariokluser Posted May 22, 2017 Share Posted May 22, 2017 It always puzzles me why people think that when they have problems with CS other forum users could fix the problem for them. Link to comment Share on other sites More sharing options...
wuerz123 Posted May 23, 2017 Share Posted May 23, 2017 It always puzzles me why people think that when they have problems with CS other forum users could fix the problem for them.It calls desperation Link to comment Share on other sites More sharing options...
abdulmoti Posted May 23, 2017 Share Posted May 23, 2017 It always puzzles me why people think that when they have problems with CS other forum users could fix the problem for them.Or it is called, someone in the forum might have good ideas how to solve the problem. Remember CS receive hundreds if not thousands of requests, the might not give deep thoughts of what you are asking, so why not give a shot in the forum, I think one good advice from someone was dig deep into his/her brain to remember the info. That is pretty good advice. 🙂 Link to comment Share on other sites More sharing options...
muhammad_osman Posted July 11, 2017 Share Posted July 11, 2017 this is what they saidHi there,Thank you for getting in touch with us. We are currently working on making your account safer by increasing the level of security and trust in your account through a phone verification process. Your security question is the backup procedure to verify your account in case you lose your phone, need to replace the phone number you verified or in case any other verification issues should arise with your account.Seeing as this is very sensitive information, we will not be able to help you reset/recover the answer to your security question.Please try to remember the question and answer, and let us know if further assistance is needed.Hi there,Thank you for getting in touch with us. We are currently working on making your account safer by increasing the level of security and trust in your account through a phone verification process. Your security question is the backup procedure to verify your account in case you lose your phone, need to replace the phone number you verified or in case any other verification issues should arise with your account.Seeing as this is very sensitive information, we will not be able to help you reset/recover the answer to your security question.Please try to remember the question and answer, and let us know if further assistance is needed.Same answer they sent me, like a bot! Link to comment Share on other sites More sharing options...
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