Buyer gave 4 stars for late delivery, I delivered a day before deadline

[adityasharma3d]

Still, time to let it go. You are really over reacting. You still have a 5 overall rating.

Still, time to let it go. You are really over reacting. You still have a 5 overall rating.

I think most people are under reacting, as I said it would have been fine if it was for the quality of work. But I see that is how high level sellers seem to handle this situation. Also, I am really trying, I know this might not be coming across. 🙂

You can always message Fiverr support and tell them that the order was delivered in a timely manner and his review is not very fair.

Nah the support thinks this is acceptable behavior. I have added the interaction with support too.

I stand corrected, he who fights and runs away lives to fight another day.

Kinda feels like, he who fights gets to live to be cheated again, especially looking at the fiverr response.

I will see if I can ignore ratings all together from now on, I will no longer ask buyers to rate me too after I have completed something. Will just focus on the task.

[Guest render_worx]

Still, time to let it go. You are really over reacting. You still have a 5 overall rating.

I think most people are under reacting, as I said it would have been fine if it was for the quality of work. But I see that is how high level sellers seem to handle this situation. Also, I am really trying, I know this might not be coming across. 🙂

You can always message Fiverr support and tell them that the order was delivered in a timely manner and his review is not very fair.

Nah the support thinks this is acceptable behavior. I have added the interaction with support too.

I stand corrected, he who fights and runs away lives to fight another day.

Kinda feels like, he who fights gets to live to be cheated again, especially looking at the fiverr response.

I will see if I can ignore ratings all together from now on, I will no longer ask buyers to rate me too after I have completed something. Will just focus on the task.

Listen you could fight this until the end, I am prepared to leave Fiverr with you in solidarity if something happens (please keep in mind I have no reviews or work here etc. so I will not lose much, perhaps an opportunity), but dont expect an exodus of folks here.

I still stand by what I said earlier, however perhaps you are dwelling on this a bit too much.

I do understand ethics and as you have read I myself am prepared to go really far to prove my point with clients and people in general, to a point of living what I preach, however if you have a good start here on Fiverr and are doing well you need to think about what is more important at this moment.

[adityasharma3d]

Listen you could fight this until the end, I am prepared to leave Fiverr with you in solidarity if something happens (please keep in mind I have no reviews or work here etc. so I will not lose much, perhaps an opportunity), but dont expect an exodus of folks here.

I still stand by what I said earlier, however perhaps you are dwelling on this a bit too much.

I do understand ethics and as you have read I myself am prepared to go really far to prove my point with clients and people in general, to a point of living what I preach, however if you have a good start here on Fiverr and are doing well you need to think about what is more important at this moment.

Wow, is that how worried I’m coming across.

I don’t tend to ponder much, I get a notification I check it and I reply. I’m not happy with what happened. I do get emotional and I do get agitated but that goes away faster than it came.

I ain’t leaving fiverr or anything, but I will alot my times accordingly.

Appreciate your commitment though.

[lisabaarns]

You are right, but if a buyer does injustice to you, I think he needs a lower (EDIT) review. 4 stars is not that bad you are correct, but why should one allow oneself to be treated unfairly when one had actually delivered earlier?

Good treatment should go both ways. No way one should accept bad treatment from clients if one did not deserve it, and what is more outdone himself to over deliver.

In dealing clients face to face, one tends to either not deal with clients that have bad manners, or charge more for their bad attitude. Goes both ways.

You are right, but if a buyer does injustice to you, I think he needs a lower (EDIT) review. 4 stars is not that bad you are correct, but why should one allow oneself to be treated unfairly when one had actually delivered earlier?

Good treatment should go both ways. No way one should accept bad treatment from clients if one did not deserve it, and what is more outdone himself to over deliver.

I respectfully disagree.

If they commented, just review them 5 stars, and present your side of the story in your comment area. (Very professionally, something like: “Buyer didn’t purchase super fast service, I delivered a day before the deadline, and I offer faster service for those who need it.”)

If they didn’t comment, just give the 5 stars and move on.

It does you little good for other buyers to see you rating them low, even when they deserve it. The buyers who matter will see you’re not petty even if someone else is. Most appreciate that.

Go help another client with excellent service, and that one falls away quickly.

The sooner you forget it about the better unless there is something you can learn from it. Based on what you’re stating, all we learn is “Life isn’t always fair, and some buyers don’t rate you as they should…”

That said, we all get a few of those if we do enough. If you still have all 5 star ratings, my theory is you haven’t done enough.

[Guest render_worx]

Wow, is that how worried I’m coming across.

I don’t tend to ponder much, I get a notification I check it and I reply. I’m not happy with what happened. I do get emotional and I do get agitated but that goes away faster than it came.

I ain’t leaving fiverr or anything, but I will alot my times accordingly.

Appreciate your commitment though.

Not at all, it is how worried I am coming across 🙂

You seem genuine and hard working, you have some good ratings and a good start, and this odd client showed up, which in the end is not worth the hassle. In the long run it is best to develop thick skin, and not waste energy.

The client is giving you a hard time that is for sure which is unfortunate, but it would be foolish of me to give you advice of powering through this since I do not know if you financial situation would allow for (nor is it my business for that matter) should this matter get ugly with support, to which extent it will I do not know.

Bottom line being, I myself believe in what I have stated thus far in my opinions, however you should take into consideration a multitude of factors in deciding what to do for yourself. Now I trust you had done so, and what I am writing here is mostly unnecessary.

Like I said this is a “take it or leave it” scenario, not a democracy. You have to ask yourself honestly in the end which is best for me at this moment.

I know what I would do myself but you have to know for yourself.

[adityasharma3d]

You are right, but if a buyer does injustice to you, I think he needs a lower (EDIT) review. 4 stars is not that bad you are correct, but why should one allow oneself to be treated unfairly when one had actually delivered earlier?

Good treatment should go both ways. No way one should accept bad treatment from clients if one did not deserve it, and what is more outdone himself to over deliver.

I respectfully disagree.

If they commented, just review them 5 stars, and present your side of the story in your comment area. (Very professionally, something like: “Buyer didn’t purchase super fast service, I delivered a day before the deadline, and I offer faster service for those who need it.”)

If they didn’t comment, just give the 5 stars and move on.

It does you little good for other buyers to see you rating them low, even when they deserve it. The buyers who matter will see you’re not petty even if someone else is. Most appreciate that.

Go help another client with excellent service, and that one falls away quickly.

The sooner you forget it about the better unless there is something you can learn from it. Based on what you’re stating, all we learn is “Life isn’t always fair, and some buyers don’t rate you as they should…”

That said, we all get a few of those if we do enough. If you still have all 5 star ratings, my theory is you haven’t done enough.

If they commented, just review them 5 stars, and present your side of the story in your comment area. (Very professionally, something like: “Buyer didn’t purchase super fast service, I delivered a day before the deadline, and I offer faster service for those who need it.”)

I had done exactly that, then I reduced it to 4 and then I modified to 5 again, I am stupid.

Not at all, it is how worried I am coming across 🙂

best to develop thick skin, and not waste energy.

I do not know if you financial situation would allow for

🙂

Yeah, I guess that would be the best.

Well my financial situation isn’t the greatest, but at the same time it isn’t something that is stopping me from moving away from fiverr, I can get more work due to my contacts but I am hoping fiverr will get me exposure that is beyond my local network, I am a Video editor, 3D artist and a programmer, subtitling was like the only gig that got orders on fiverr.

[psychicbunny]

It’s not that big of a deal - 4 stars is still fine. Just keep going and overtime people won’t even see that 4-star review.
If it was a negative review then that would be a bit of an issue.

[Guest render_worx]

You are right, but if a buyer does injustice to you, I think he needs a lower (EDIT) review. 4 stars is not that bad you are correct, but why should one allow oneself to be treated unfairly when one had actually delivered earlier?

Good treatment should go both ways. No way one should accept bad treatment from clients if one did not deserve it, and what is more outdone himself to over deliver.

I respectfully disagree.

If they commented, just review them 5 stars, and present your side of the story in your comment area. (Very professionally, something like: “Buyer didn’t purchase super fast service, I delivered a day before the deadline, and I offer faster service for those who need it.”)

If they didn’t comment, just give the 5 stars and move on.

It does you little good for other buyers to see you rating them low, even when they deserve it. The buyers who matter will see you’re not petty even if someone else is. Most appreciate that.

Go help another client with excellent service, and that one falls away quickly.

The sooner you forget it about the better unless there is something you can learn from it. Based on what you’re stating, all we learn is “Life isn’t always fair, and some buyers don’t rate you as they should…”

That said, we all get a few of those if we do enough. If you still have all 5 star ratings, my theory is you haven’t done enough.

Right. When dealing with clients offline, and sending known clients to fellow graphic designers (or fellow designers to clients), there is word of mouth regarding client conduct, which leads to sellers knowing what to expect with clients that are either more demanding, or simply expect too much.

Thanks to this intel, a graphic designer can actually try and adjust and prepare, usually by charging a bigger fee in order to compensate beforehand. Its either this, or simply turning down the client politely as it might be unfeasible to proceed with an order otherwise.

Seeing as there is no way of keeping a database with buyer information here (as I have been told), where ratings would help one another and act as warning, which was the idea behind this, what you propose does actually make sense.

However lowering down the rating of client by 1 star is still feasible as it stands out, and actually makes it easier to read that the buyer had made a mistake according to the seller. But no doubt in the comment section, use little emotion either way, just an informative description of what happened.

Responding to a client and giving him some sort of allusion to use the victim card will have ill effect, thus wording is crucial.

No doubt it is either or, going back and forth with lowering the rating after some time does look a little unreasonable.

I myself see some merit in both ways, however my initial idea was one of where the community stands guard and informs one another of potential clients, that might cause some sort of troubles, through the rating system.

Now again, please look into this information with caution, and calculate, do not jump into this head first and then regret your decision.

Again, in the end thick skin will help with moving on and focusing on more work.

[momnaikram970]

Buyer can do anything. fiverr support them more than sellers.

I really don’t think so. If you are right at your point CS will help you.

[momnaikram970]

You are right, but if a buyer does injustice to you, I think he needs a lower (EDIT) review. 4 stars is not that bad you are correct, but why should one allow oneself to be treated unfairly when one had actually delivered earlier?

Good treatment should go both ways. No way one should accept bad treatment from clients if one did not deserve it, and what is more outdone himself to over deliver.

In dealing clients face to face, one tends to either not deal with clients that have bad manners, or charge more for their bad attitude. Goes both ways.

Good treatment should go both ways. No way one should accept bad treatment from clients if one did not deserve it, and what is more outdone himself to over deliver.

In dealing clients face to face, one tends to either not deal with clients that have bad manners, or charge more for their bad attitude. Goes both ways.

You are absolutely right and I am agree with you.

Rules must be same for both sides.

[momnaikram970]

I know, but it kinda hurts. My ratings are at 99% now. 😦

That’s alright young man. You just always need to believe in yourself and nothing else. 🙂 This is a lesson for you. Next time ask every buyer as a question that in how many days or how much fast they need delivery?. It is as simple. If they demand for urgent results then simply tell that your will charge extra.

[adityasharma3d]

I really don’t think so. If you are right at your point CS will help you.

I really don’t think so. If you are right at your point CS will help you.

Well they didn’t. I have added the conversation with CS too. Basically they said it didn’t violate their TOS and hence they can’t remove it.

Next time ask every buyer as a question that in how many days or how much fast they need delivery?. It is as simple. If they demand for urgent results then simply tell that your will charge extra.

Unfortunately, fiverr punishes us in search ranking when we cancel an order. Even if it’s a mutual cancellation. So if I ask them and they say they need it urgently but are unwilling to pay, I will be forced to continue with the order and risk getting a less than 5 star review.

[easyforu]

Update:

Buyer has declined to revise the rating, this is the buyers response.

I responded to you truthfully. You did good, and that is how I rated you. I also took the time to tell you that a personal note would have been better than a canned response. I have plenty more work, but wanted to give you a trial run. Delivering in 3 days instead of four is not the only thing that would make your service great. This is not my first time to use Fiverr as I have been a customer for many, many years. As far as your comment regarding earnings potential, that is your choice how you handle new customers, but it is certainly not a way to gain additional business. I gave you a good rating.

I had to resend the message as I was getting an error message when I was sending the message.

This is how I responded:

You were truthful but you were also hopeful. I think expecting me to over deliver is unfair.

I delivered as per the contract we had, as per the gig you purchased and I delivered before time.

It wasn’t a canned response, I never use canned responses. I had to resend the message because I was getting error messages.

If someone purchases the extra fast delivery option, it is my duty to provide them a faster delivery, choice has nothing to do with it, it’s a way to make a sustainable living.

I apologize that I couldn’t deliver 20$ worth of service for 10$.

that’s nice… I have had buyers who would never respond after they get the delivery…

[momnaikram970]

I really don’t think so. If you are right at your point CS will help you.

Well they didn’t. I have added the conversation with CS too. Basically they said it didn’t violate their TOS and hence they can’t remove it.

Next time ask every buyer as a question that in how many days or how much fast they need delivery?. It is as simple. If they demand for urgent results then simply tell that your will charge extra.

Unfortunately, fiverr punishes us in search ranking when we cancel an order. Even if it’s a mutual cancellation. So if I ask them and they say they need it urgently but are unwilling to pay, I will be forced to continue with the order and risk getting a less than 5 star review.

These are the extreme conditions. I hope you will not face any such situation next time.

[sarahx87]

Understand the frustration since I just start on fiverr and got few reviews too. I got this 1 repeat customer who keep giving me 4 star rating. It does hurt my overall ratings, and probably jeopardize my chance for leveling up

[sigmagraphicstt]

Am i the only one here that thinks that you shouldn’t worry too much about it because sincerely…you really can’t please everyone 100% sometimes?
or maybe i’m just new

[Guest webdealspro]

Just get over it and move on. There are different types of buyers so such things happen. In future when your orders start increasing more and more, it gets even harder to catch up and deliver all in perfect timing.

[adityasharma3d]

Understand the frustration since I just start on fiverr and got few reviews too. I got this 1 repeat customer who keep giving me 4 star rating. It does hurt my overall ratings, and probably jeopardize my chance for leveling up

Understand the frustration since I just start on fiverr and got few reviews too. I got this 1 repeat customer who keep giving me 4 star rating. It does hurt my overall ratings, and probably jeopardize my chance for leveling up

Leveling up isn’t that big of a deal, the peoblem is that when you search for a gig almost all the results are higher than 4.5 ratings, so what I think seller should worry about is the reduction in sales from these ratings.

Am i the only one here that thinks that you shouldn’t worry too much about it because sincerely…you really can’t please everyone 100% sometimes?

or maybe i’m just new

I agree, but fiverr doesn’t treats an account with all 5 star ratings the same as an account with 4 or 4.5. What I mean by this is that, we should value the ratings as highly as the search algorithm does, or else our gigs are likely to get lost in the thousands of gigs being sold on this platform.