hubaiba Posted May 13, 2017 Share Posted May 13, 2017 My friend shared her experience with me that she was a seller, a buyer requested her a projected on which she worked, and provided the samples, once agreed the buyer told that he will place the order of $25, and then he placed incomplete order i.e without giving the order requirements, my friend nudged him but he excused that it may be a system fault. All the chat between them is on record. Still the fiverr blocked her account as the buyer may have complaint. The fiverr also cancelled her $50 ongoing order and mailed that funds in account will be transferred to her after 90 days.If this is the behavior and attitude of fiverr with seller then I doubt that no one can trust fiverr that their funds are safe and they are secure and will work on this platform as a seller.I am expecting a positive response from team fiverr on this issue.Regards, Link to comment Share on other sites More sharing options...
gina_riley2 Posted May 13, 2017 Share Posted May 13, 2017 My friend shared her experience with me that she was a seller, a buyer requested her a projected on which she worked, and provided the samples, once agreed the buyer told that he will place the order of $25, and then he placed incomplete order i.e without giving the order requirements, my friend nudged him but he excused that it may be a system fault. All the chat between them is on record. Still the fiverr blocked her account as the buyer may have complaint. The fiverr also cancelled her $50 ongoing order and mailed that funds in account will be transferred to her after 90 days.If this is the behavior and attitude of fiverr with seller then I doubt that no one can trust fiverr that their funds are safe and they are secure and will work on this platform as a seller.I am expecting a positive response from team fiverr on this issue.Regards,I am expecting a positive response from team fiverr on this issue.Why? Link to comment Share on other sites More sharing options...
misscrystal Posted May 13, 2017 Share Posted May 13, 2017 Hello,First we all suspect you are the friend. It’s ok if you are, we understand.Second, there is not enough information for us to give an answer. You have not mentioned why they blocked your account. Having an order that did not start due to no requirements filled in will not cause an account to be blocked.It would be helpful if you told us why the buyer complained. Link to comment Share on other sites More sharing options...
tootooj Posted May 13, 2017 Share Posted May 13, 2017 I have had such an experience with fiverr. As a seller, they would NEVER take your side on an issue. However your friend can contactthem, and they might reinstate the account. And she can continue selling. The best and fastest way out of situations like that, is to cancel the order and let the buyer go with their money. Sometimes you can lose both money and service, however instead of arguing with a buyer, most times let them go before they complain to fiverr, because like i have said, Fiverr would never take your side on a matter, even if the buyer is wrong. If the buyer violates rulles, they would ask you to try and settle the issue with buyer instead of them to take swift actions. Link to comment Share on other sites More sharing options...
offlinehelpers Posted May 13, 2017 Share Posted May 13, 2017 I have had such an experience with fiverr. As a seller, they would NEVER take your side on an issue. However your friend can contactthem, and they might reinstate the account. And she can continue selling. The best and fastest way out of situations like that, is to cancel the order and let the buyer go with their money. Sometimes you can lose both money and service, however instead of arguing with a buyer, most times let them go before they complain to fiverr, because like i have said, Fiverr would never take your side on a matter, even if the buyer is wrong. If the buyer violates rulles, they would ask you to try and settle the issue with buyer instead of them to take swift actions.Fiverr would never take your side on a matter, even if the buyer is wrong.Absolutely disagree with this I’m afraid. Whenever I’ve had a problem, CS have always been very supportive to me, as a seller. Link to comment Share on other sites More sharing options...
hubaiba Posted May 13, 2017 Author Share Posted May 13, 2017 Hello,First we all suspect you are the friend. It’s ok if you are, we understand.Second, there is not enough information for us to give an answer. You have not mentioned why they blocked your account. Having an order that did not start due to no requirements filled in will not cause an account to be blocked.It would be helpful if you told us why the buyer complained.That’s why she is also surprised. Because there were no genuine reasons and she even don’t know why the buyer complained, if you will block someone’s account on such on false/ basless complaints then why someone will come again to fiverr or will refer fiverr to others after that harsh experience. Link to comment Share on other sites More sharing options...
misscrystal Posted May 13, 2017 Share Posted May 13, 2017 That’s why she is also surprised. Because there were no genuine reasons and she even don’t know why the buyer complained, if you will block someone’s account on such on false/ basless complaints then why someone will come again to fiverr or will refer fiverr to others after that harsh experience.she even don’t know why the buyer complained, if you will block someone’s account on such on false/ basless complaintsSomething is not adding up for me in what you are saying.placed incomplete order i.e without giving the order requirements, my friend nudged him but he excused that it may be a system fault.I can read between the lines here. I won’t say what I’m thinking though. Link to comment Share on other sites More sharing options...
hubaiba Posted May 13, 2017 Author Share Posted May 13, 2017 she even don’t know why the buyer complained, if you will block someone’s account on such on false/ basless complaintsSomething is not adding up for me in what you are saying.placed incomplete order i.e without giving the order requirements, my friend nudged him but he excused that it may be a system fault.I can read between the lines here. I won’t say what I’m thinking though.Its because fiverr will not listen to the sellers Link to comment Share on other sites More sharing options...
offlinehelpers Posted May 13, 2017 Share Posted May 13, 2017 It could have been for a completely different reason, like using a photo of a South Asian actress called Pranitha. Perhaps Pranitha complained? Link to comment Share on other sites More sharing options...
hubaiba Posted May 13, 2017 Author Share Posted May 13, 2017 When someone send an order without requirements then it says “waiting for order”, and you can nudge him to complete the requirement and send order. Link to comment Share on other sites More sharing options...
hubaiba Posted May 13, 2017 Author Share Posted May 13, 2017 No it said in email that the buyer complained. Link to comment Share on other sites More sharing options...
offlinehelpers Posted May 13, 2017 Share Posted May 13, 2017 When someone send an order without requirements then it says “waiting for order”, and you can nudge him to complete the requirement and send order.And if the buyer doesn’t send the required information, the order just sits in limbo until the requirements are sent. Nothing to get banned for there. Link to comment Share on other sites More sharing options...
hubaiba Posted May 13, 2017 Author Share Posted May 13, 2017 And if the buyer doesn’t send the required information, the order just sits in limbo until the requirements are sent. Nothing to get banned for there.And if the buyer doesn’t send the required information, the order just sits in limbo until the requirements are sent. Nothing to get banned for there.then why the account was banned, if it still says the buyer complained. Link to comment Share on other sites More sharing options...
offlinehelpers Posted May 13, 2017 Share Posted May 13, 2017 And if the buyer doesn’t send the required information, the order just sits in limbo until the requirements are sent. Nothing to get banned for there.then why the account was banned, if it still says the buyer complained.Maybe the buyer didn’t like being nudged?We can’t answer I’m afraid, all your friend can do is to ask customer services for a fuller explanation. Link to comment Share on other sites More sharing options...
misscrystal Posted May 13, 2017 Share Posted May 13, 2017 I can’t help feeling that something is being left out. Link to comment Share on other sites More sharing options...
hubaiba Posted May 13, 2017 Author Share Posted May 13, 2017 Please I need to talk with fiverr officials here, as they would always send computer generated replies to complaints in emails and will never thoroughly check the issue, I don’t need suggestions from others. Link to comment Share on other sites More sharing options...
frank_d Posted May 13, 2017 Share Posted May 13, 2017 Please I need to talk with fiverr officials here, as they would always send computer generated replies to complaints in emails and will never thoroughly check the issue, I don’t need suggestions from others.In that case, contact customer support directly.No one from Fiverr staff will answer you here. Link to comment Share on other sites More sharing options...
misscrystal Posted May 13, 2017 Share Posted May 13, 2017 Please I need to talk with fiverr officials here, as they would always send computer generated replies to complaints in emails and will never thoroughly check the issue, I don’t need suggestions from others.Please I need to talk with fiverr officials here,Sure let me call them on my private line and tell them to call you.😸 Link to comment Share on other sites More sharing options...
frank_d Posted May 13, 2017 Share Posted May 13, 2017 Please I need to talk with fiverr officials here, as they would always send computer generated replies to complaints in emails and will never thoroughly check the issue, I don’t need suggestions from others.I don’t need suggestions from others.then why are you posting here, on an open forum? Link to comment Share on other sites More sharing options...
offlinehelpers Posted May 13, 2017 Share Posted May 13, 2017 Please I need to talk with fiverr officials here, as they would always send computer generated replies to complaints in emails and will never thoroughly check the issue, I don’t need suggestions from others.Well that’s good, because the only suggestion we can give is to contact Fiverr support - there are no other Fiverr officials - only us, buyers and sellers like your friend. Link to comment Share on other sites More sharing options...
lloydsolutions Posted May 13, 2017 Share Posted May 13, 2017 If this is to do with your friend there is no point in you contacting Fiverr support. Link to comment Share on other sites More sharing options...
hubaiba Posted May 13, 2017 Author Share Posted May 13, 2017 If fiverr can do this injustice with my friend, then you and I will be the next. You all need to open your eyes and raise this issue. Link to comment Share on other sites More sharing options...
frank_d Posted May 13, 2017 Share Posted May 13, 2017 If fiverr can do this injustice with my friend, then you and I will be the next. You all need to open your eyes and raise this issue.Fight the power! 🙂 Link to comment Share on other sites More sharing options...
lloydsolutions Posted May 13, 2017 Share Posted May 13, 2017 Our eyes are very open! Link to comment Share on other sites More sharing options...
hubaiba Posted May 13, 2017 Author Share Posted May 13, 2017 Fight the power! 🙂I am posting here so that you all may know Link to comment Share on other sites More sharing options...
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