grandmaa Posted May 12, 2017 Share Posted May 12, 2017 Recently a Buyer asked me to refund because I failed to rank his “Keyword” from the Google’s 9th page to the first page. As the Buyer witnessed some improvement in the ranking so he wished to make a Partial refund and offered me to keep the rest of the money.As I had delivered the Order so there was no Partial refund Option and we had to Cancel the Order. I suggest the Fiverr team to consider adding a “Partial Refund” or similar Option for great selling & buying experience.Thankyou Link to comment Share on other sites More sharing options...
hami_designs2 Posted May 12, 2017 Share Posted May 12, 2017 Hi there,I think it is a great idea because a lot of my clients ask for partial refund and it is very difficult to partial refund them.I think Fiverr editorial team should think about it.cheers,Hami. Link to comment Share on other sites More sharing options...
uncarved Posted May 12, 2017 Share Posted May 12, 2017 Agreed. There are many times when it shouldn’t be “all or nothing”. Link to comment Share on other sites More sharing options...
kaminimahto Posted May 12, 2017 Share Posted May 12, 2017 Nice Suggestion. Currently the only way to do it is to mutually cancel the order and ask the buyer to make another order. Though this will increase your cancellation percentage. Link to comment Share on other sites More sharing options...
uxreview Posted May 12, 2017 Share Posted May 12, 2017 I wouldn’t support this feature. Instead, you should not promise to clients something that you can’t guarantee.For example, @grandmaa your gig says "We Guarantee 30% rank boost under over Basic package and 40-60% under over standard & premium package with Money Pack Guarantee."You shouldn’t make this promise in the first place because in reality, you have no control over Google ranking. Especially before you’ve even seen customer’s website. Link to comment Share on other sites More sharing options...
jamesbulls Posted May 12, 2017 Share Posted May 12, 2017 This is a terrible idea because it would be immediately abused by predatory buyers.Every sale would become open to negotiation after delivery, and this would make sellers lives an absolute nightmare. Link to comment Share on other sites More sharing options...
richardbloch Posted May 12, 2017 Share Posted May 12, 2017 In a way they already have it.After inquiring to the Fiverr CS about it once, they’ve told me that the partial refunds can be made under the supervision of CS after the agreement of both the Seller and the Buyer, after which the Fiverr CS will supervise the new order from the Buyer (equal to the amount that needs to be refunded), then after its completion cancel the current order without harm to the Seller’s rating and complete the “partial refund” process that way.I didn’t ask what would happen if Buyer decided to leave a 1 star rating on the new order as I didn’t really like the way they told me it could be done considering the current system doesn’t support any other way and those guys are always trying to help the best mutually beneficial agreement be reached.That was several months ago. On making “partial refunds” officially a part of the system - I don’t think they’ll do it.It raises too many implications and has few actual benefits as opposed to the current system. Link to comment Share on other sites More sharing options...
n4y33m Posted May 12, 2017 Share Posted May 12, 2017 This is a terrible idea because it would be immediately abused by predatory buyers.Every sale would become open to negotiation after delivery, and this would make sellers lives an absolute nightmare.Even if I do 110%, the buyer will see it as 60% to get a partial refund.Agreed! 👌 Link to comment Share on other sites More sharing options...
wpspecialist24 Posted May 12, 2017 Share Posted May 12, 2017 yes i agree with you, it would be better for us. So we need take a survey for this feature 🙂 Link to comment Share on other sites More sharing options...
grandmaa Posted May 12, 2017 Author Share Posted May 12, 2017 A professional Buyer will never Abuse this Feature. If the customer is satisfied with your work then he should not make any refund claim. This Feature should be visible to the Sellers Only because Order cancellations hurts only the sellers. Link to comment Share on other sites More sharing options...
wuerz123 Posted May 12, 2017 Share Posted May 12, 2017 A professional Buyer will never Abuse this Feature. If the customer is satisfied with your work then he should not make any refund claim. This Feature should be visible to the Sellers Only because Order cancellations hurts only the sellers.A professional Buyer will never Abuse this FeatureAgree with that.Now let me know how you make a difference between a professional buyer and a “discount predator” when they order directly to you.I’m curious to know… Link to comment Share on other sites More sharing options...
grandmaa Posted May 12, 2017 Author Share Posted May 12, 2017 A professional Buyer will never Abuse this FeatureAgree with that.Now let me know how you make a difference between a professional buyer and a “discount predator” when they order directly to you.I’m curious to know…Yeah, there is no way to stop the “Discount Predators” but currently the Discount Predators enjoying a Full Refund and i want them to pay a Portion for our work. Link to comment Share on other sites More sharing options...
uxreview Posted May 12, 2017 Share Posted May 12, 2017 A professional Buyer will never Abuse this Feature. If the customer is satisfied with your work then he should not make any refund claim. This Feature should be visible to the Sellers Only because Order cancellations hurts only the sellers.If the customer is satisfied with your work then he should not make any refund claim.And that’s exactly how it works right now. We don’t need a partial refund feature to satisfy our customers. Link to comment Share on other sites More sharing options...
grandmaa Posted May 12, 2017 Author Share Posted May 12, 2017 @uxreview Agree, but the purpose of this Post is to get a feature which helps us to get paid for our hard work. Currently, the Buyers just simply cancel the Order and we lose reputation and money simultaneously. This Feature will help us reduce our cancellation rate as will as will increase our revenue. Link to comment Share on other sites More sharing options...
wuerz123 Posted May 12, 2017 Share Posted May 12, 2017 Yeah, there is no way to stop the “Discount Predators” but currently the Discount Predators enjoying a Full Refund and i want them to pay a Portion for our work.i want them to pay a Portion for our work.Why? Just curious…The prices here are already near the ridiculous sometimes, if compared with normal prices in "real life"I believe you shouldn’t put yourself lower if you’re proud of your work and you deliver exactly what your buyer needs.On the other hand, if you fail to do the latter, then you have to face the review he/she will give to you.There is no guarantee all the buyers are 100% professional, and that’s valid for sellers also.Don’t take me wrong but I’m not willing to work for free, and accept 100% refunds, 50% or even 10% just because…I consider my work as professional, and I cannot make a different beforehand about which new buyer is professional and which one not, and I have 5 years on my shoulders working here.I understand the difficulties you may face with your Gigs, but I believe that even with your good will trying to improve Fiverr’s system, it is maybe on you to improve your Gigs and what you offer and deliver, in order to avoid those refunds. Link to comment Share on other sites More sharing options...
uxreview Posted May 12, 2017 Share Posted May 12, 2017 @uxreview Agree, but the purpose of this Post is to get a feature which helps us to get paid for our hard work. Currently, the Buyers just simply cancel the Order and we lose reputation and money simultaneously. This Feature will help us reduce our cancellation rate as will as will increase our revenue.This Feature will help us reduce our cancellation rate as will as will increase our revenue.I disagree. If you set the right expectations and deliver what you promised, then customer won’t request a refund. If they don’t wish to pay the full price then they can find someone else to do the job.If I deliver what I promised and get paid then I don’t want to give half of it back later. Link to comment Share on other sites More sharing options...
redpeonies0369 Posted May 12, 2017 Share Posted May 12, 2017 Thanks this is a really very good options for seller to get their amount paid and both Buyers and seller are happy.fiverr it is humble request if we get partial refund options thanks Link to comment Share on other sites More sharing options...
wuerz123 Posted May 12, 2017 Share Posted May 12, 2017 Thanks this is a really very good options for seller to get their amount paid and both Buyers and seller are happy.fiverr it is humble request if we get partial refund options thanksHmm… you still didn’t get any order, but are already willing to give money back?Strange :thinking:Not what I would call professional… Link to comment Share on other sites More sharing options...
psychicbunny Posted May 12, 2017 Share Posted May 12, 2017 That’s actually not a bad idea! Link to comment Share on other sites More sharing options...
psychicbunny Posted May 12, 2017 Share Posted May 12, 2017 A professional Buyer will never Abuse this Feature. If the customer is satisfied with your work then he should not make any refund claim. This Feature should be visible to the Sellers Only because Order cancellations hurts only the sellers.A professional Buyer will never Abuse this Feature.But they can abuse the Full Refund option too so what exactly is your point here?I agree that the option should not be visible to buyers and only sellers Link to comment Share on other sites More sharing options...
tpsylighthouse Posted May 15, 2017 Share Posted May 15, 2017 This COULD be an option for orders that are consisting of multiple mini projects to reach the final product (aka write a script AND perform a spokesperson gig AND do post editing etc) but again, this could be broken down to smaller custom orders where it would be easier to revise and/or refund the final product of each small project. Things are already bad for some sellers dealing with refunds/cancellations from predatory buyers as jamesbulls mentioned, I do not feel this would be a beneficial addition for many of us. Link to comment Share on other sites More sharing options...
jus_designz Posted May 15, 2017 Share Posted May 15, 2017 +1 I really appreciate this idea. Link to comment Share on other sites More sharing options...
iamprime Posted May 21, 2017 Share Posted May 21, 2017 partial refund option will solve issue with many of the buyers and will also reduce traffic going to the customer support Link to comment Share on other sites More sharing options...
yteam130 Posted May 21, 2017 Share Posted May 21, 2017 De vez en cuando, many buyers act as though they want jobs to be done for them free of charge. Even up till now, many buyers request for refunds even when you did exactly what you were asked to. Adding a partial refund will “only” be a bad thing for sellers, 'cause more buyers will use this to their advantage, at the expense of the sellers. Link to comment Share on other sites More sharing options...
yteam130 Posted May 21, 2017 Share Posted May 21, 2017 +1 I really appreciate this idea.Only buyers will appreciate this idea 'cause they’ll perceive a “money-saving” avenue added. Link to comment Share on other sites More sharing options...
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