alyssa_18 Posted May 11, 2017 Share Posted May 11, 2017 Today i got a 4.7 Rating on my GIG, its of course not a bad rating but i am trying to keep 5 star rating so i contacting the buyer and he is willing to change the feedback, now my questions is**Should i go for feedback review…?**because It says GIG can be affected in listings and further requests…Thanks in advance. Link to comment Share on other sites More sharing options...
offlinehelpers Posted May 11, 2017 Share Posted May 11, 2017 You run the risk of your buyer leaving fewer stars than they did originally if you give them the option of changing your feedback. 😉 Link to comment Share on other sites More sharing options...
misscrystal Posted May 11, 2017 Share Posted May 11, 2017 That buyer possibly meant to leave you 5 stars but since he did it on the app it only put 4.7.Message the buyer and ask this way:Did you intend to leave me 4.7 stars? There is a bug on the app that puts 4.7 when someone tries to leave 5 stars so that’s why I’m asking.See what they say. If they say they meant to leave 5 stars take a screenshot of that and send it to customer support. Tell them it is due to the bug in the app when someone leaves a review.I wish they would fix this. Link to comment Share on other sites More sharing options...
alyssa_18 Posted May 11, 2017 Author Share Posted May 11, 2017 You run the risk of your buyer leaving fewer stars than they did originally if you give them the option of changing your feedback. 😉wow that’s scary 😱 Link to comment Share on other sites More sharing options...
offlinehelpers Posted May 11, 2017 Share Posted May 11, 2017 wow that’s scary 😱 Link to comment Share on other sites More sharing options...
alyssa_18 Posted May 11, 2017 Author Share Posted May 11, 2017 That buyer possibly meant to leave you 5 stars but since he did it on the app it only put 4.7.Message the buyer and ask this way:Did you intend to leave me 4.7 stars? There is a bug on the app that puts 4.7 when someone tries to leave 5 stars so that’s why I’m asking.See what they say. If they say they meant to leave 5 stars take a screenshot of that and send it to customer support. Tell them it is due to the bug in the app when someone leaves a review.I wish they would fix this.Earlier he was willing to change the feedback, but i think that’s better to confirm from him and contact CS… will do it now… Thanks Link to comment Share on other sites More sharing options...
fiyrod Posted May 11, 2017 Share Posted May 11, 2017 you can choose " resolve now" then send a request to change feedback to your customer then they can edit their feedback 🙂I was like you before and CS tell me to do that 🙂 Link to comment Share on other sites More sharing options...
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