What to do if a buyer ask for additional work out of the gig description after leaving a 5-star review

farhanamila · May 5, 2017

One client assigned me a task and then i send it after completing and he accepted and completed the order with a 5-star review. Now, he is asking for more work that doesn’t come along the budget he paid in his order. He is threatening me to cancel his order (after completing with a 5-star review), if i don’t do the task. I want to know- Can he cancel the order now? Should i deliver him the extra work at this point? Or can he modify his review anyhow?

May 5, 2017

No, he can’t modify his review without asking you to initiate it, which obviously you’re not going to do.

Take the conversation straight to CS, and explain exactly what you’ve said here - good luck!

jonbaas · May 5, 2017

If the order is complete, the buyer is no longer entitled to additional work from that order. If he threatens to cancel, keep a record of his threats, and present them if he tries to involve CS. And if he tries to cancel the order, you can deny his request.

Don’t let foolish or demanding buyers bully you.

The terms of your service, and the terms of Fiverr are there as limits for a buyer such as this.

woofy31 · May 5, 2017

If the order is complete, the buyer is no longer entitled to additional work from that order. If he threatens to cancel, keep a record of his threats, and present them if he tries to involve CS. And if he tries to cancel the order, you can deny his request.
Don’t let foolish or demanding buyers bully you.
The terms of your service, and the terms of Fiverr are there as limits for a buyer such as this.

If only those terms would also prevent buyers from making unfair chargebacks…

farhanamila · May 5, 2017

If the order is complete, the buyer is no longer entitled to additional work from that order. If he threatens to cancel, keep a record of his threats, and present them if he tries to involve CS. And if he tries to cancel the order, you can deny his request.
Don’t let foolish or demanding buyers bully you.
The terms of your service, and the terms of Fiverr are there as limits for a buyer such as this.

Thank you. If i try to be good and gentle, some buyers want to take chance of it. I won’t give him any more task. What if he places another order and leave a bad review to take revenge?

farhanamila · May 5, 2017

If the order is complete, the buyer is no longer entitled to additional work from that order. If he threatens to cancel, keep a record of his threats, and present them if he tries to involve CS. And if he tries to cancel the order, you can deny his request.
Don’t let foolish or demanding buyers bully you.
The terms of your service, and the terms of Fiverr are there as limits for a buyer such as this.

Thank you for your reply.

woofy31 · May 5, 2017

Thank you. If i try to be good and gentle, some buyers want to take chance of it. I won’t give him any more task. What if he places another order and leave a bad review to take revenge?

I don’t think that buyer will be willing to spend more money just to take revenge… but they might make a forced chargeback and still get their money, although with the risk of losing their account as well.

farhanamila · May 5, 2017

I don’t think that buyer will be willing to spend more money just to take revenge… but they might make a forced chargeback and still get their money, although with the risk of losing their account as well.

They can’t get refund without the support of CS. But, i don’t think i have done any wrong. So, will CS support them to get refund?

woofy31 · May 5, 2017

They can’t get refund without the support of CS. But, i don’t think i have done any wrong. So, will CS support them to get refund?

@farhanamila Any buyer can actually get a forced refund, even without CS’s approval 😉

They can make a Paypal dispute, and they will get their refund without Fiverr being able to do a thing to prevent that - but doing so will disable their account. It has happened to many of us, and it will probably still happen.

hasnat_23 · May 5, 2017

You should ask him to place another order. It’s simple 🙂

cyaxrex · May 5, 2017

Give him or her your best verbal middle finger.

farhanamila · May 5, 2017

You should ask him to place another order. It’s simple 🙂

I fear that if he will leave a bad review if he places another order.

farhanamila · May 5, 2017

Give him or her your best verbal middle finger.

He he he. I wish i could.

farhanamila · May 5, 2017

@farhanamila Any buyer can actually get a forced refund, even without CS’s approval 😉
They can make a Paypal dispute, and they will get their refund without Fiverr being able to do a thing to prevent that - but doing so will disable their account. It has happened to many of us, and it will probably still happen.

I didn’t know that. Thanks for sharing something that i don’t know. Oh, that’s not a problem if he can take so much hassle for getting refund.

hasnat_23 · May 6, 2017

I fear that if he will leave a bad review if he places another order.

Communicate him effectively and let him know that for the extra work you should place another order. If the extra work is not much time taking then you should do it to favor your customer. He/ she may become a long term customer.

Customer satisfaction should be the prime importance 😊

woofy31 · May 6, 2017

Communicate him effectively and let him know that for the extra work you should place another order. If the extra work is not much time taking then you should do it to favor your customer. He/ she may become a long term customer.
Customer satisfaction should be the prime importance 😊

I wouldn’t want to have a long term customer who would always ask for additional free work just because they’ve left a good review or because they’re a long term customer (if they ask once, they’ll always ask, and maybe even more). It’s business. It’s like: “You need my service, I offer it to you, so don’t try to grab my whole hand now just because you needed my service in the first place”.

So yes, while I do agree that customer satisfaction is critical, I’m definitely not bound to offer additional free work for the same amount of money just to keep a customer satisfied. That’s not satisfaction - in my dictionary that’s called taking advantage of someone 😏

May 6, 2017

@farhanamila Any buyer can actually get a forced refund, even without CS’s approval 😉
They can make a Paypal dispute, and they will get their refund without Fiverr being able to do a thing to prevent that - but doing so will disable their account. It has happened to many of us, and it will probably still happen.

Chargebacks are so annoying 😕 We had the same exact problem at Home Depot (the job I quite to Fiverr full–time!) People would get their special order or their install and then initiate a chargeback with their credit card. I was in charge of fighting these (I was a COS) and even for a big box store they are almost impossible to fight. My dept had like a 30% success rate.

hasnat_23 · May 6, 2017

I wouldn’t want to have a long term customer who would always ask for additional free work just because they’ve left a good review or because they’re a long term customer (if they ask once, they’ll always ask, and maybe even more). It’s business. It’s like: “You need my service, I offer it to you, so don’t try to grab my whole hand now just because you needed my service in the first place”.
So yes, while I do agree that customer satisfaction is critical, I’m definitely not bound to offer additional free work for the same amount of money just to keep a customer satisfied. That’s not satisfaction - in my dictionary that’s called taking advantage of someone 😏

Bro If someone asks for some extra work if I am free and it’s not much time taking then i will definitely do it. I have done this several time due to which I have got number of orders from those customers. As the customer gives you Tip for the appreciation then you should also do some extra work (once not always). it’s my point of view. You agree with it or not it’s your own choice 😏

miroslavglavic · May 6, 2017

once the gig is delivered and buyer leaves you feedback, the order is finished. That is it.

@hasnat_23 you doing things wrong.

hasnat_23 · May 6, 2017

once the gig is delivered and buyer leaves you feedback, the order is finished. That is it.
@hasnat_23 you doing things wrong.

@miroslavglavic No man you got my point wrong. I said that I do some extra from my side let’s say if the buyer has ordered for 2 Logos then i will deliver 4 Logos instead of two. That’s it. Nothing extra else. I hope you have got my point. 😉

miroslavglavic · May 6, 2017

@miroslavglavic No man you got my point wrong. I said that I do some extra from my side let’s say if the buyer has ordered for 2 Logos then i will deliver 4 Logos instead of two. That’s it. Nothing extra else. I hope you have got my point. 😉

I don’t think you should do that, you are missing out on some income, don’t give free shit.

woofy31 · May 6, 2017

@miroslavglavic No man you got my point wrong. I said that I do some extra from my side let’s say if the buyer has ordered for 2 Logos then i will deliver 4 Logos instead of two. That’s it. Nothing extra else. I hope you have got my point. 😉

Wait… we were talking about buyers who request additional free work after you delivered, because that was the original post about in the first place.

hasnat_23 · May 6, 2017

I don’t think you should do that, you are missing out on some income, don’t give free shit.

@miroslavglavic That’s my own choice as well as it is a tip to get maximum orders.

hasnat_23 · May 6, 2017

@woofy31 after you have delivered your offer then it’s end. Then do nothing for free 🙂

woofy31 · May 6, 2017

@woofy31 after you have delivered your offer then it’s end. Then do nothing for free 🙂

Wait… that’s what I just said myself earlier 😐

What to do if a buyer ask for additional work out of the gig description after leaving a 5-star review

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