Do Seller Get Paid Upfront, I paid but got nothing

[gdynott1]

I ordered a package on fiverr, however, it seemed the seller was paid and the work was not delivered because I logged into Fiverr went to messages and saw where it says Order complete and nothing at all was provided. Can you explain how this work and what I can do about this? The seller is not responded to messages, she was paid and no work done. I am new to Fiverr, I am wondering if I released the payment without knowing or if it is a case where once I place the order they are paid upfront.

Thanks

[miiila]

Hello, no, you, as the Buyer, pay Fiverr and they keep the money ‘in escrow’, it is only released to the seller once you completed the order, or it got auto-completed (you have 3 days until that happens after the seller delivered) + 7 (for Top Rated Sellers) / + 14 days (all other sellers) after that.

If you haven´t seen this page yet, you can find a lot of useful info there, if you choose the relevant topics from the side menu, FAQ for buyers on all kinds of things. 🙂

https://support.fiverr.com/hc/en-us/articles/206096907-Accepting-Deliveries

If there is a problem you can´t figure out yourself, or like now, the order already auto-completed and the seller is unresponsive, you can always contact Customer Support.