First experience not good, how to get a refund?

[marketing010]

Bought some service from a guy that has good rating, the requirements were that he needed to login into my WP which is fine as I made a custom role so he only has access to what I need him for.

His service states “within 24hour” that was on my BD on the 24th and still not received it, I opened a dispute but he just simply declined (what a bs system anyway because most of them will decline by defeault) and asked again for the login details so I gave it again to him and yet still no action.

This is some BS because he has not delivered so how I get a refund if he declines my disputes?

[djgodknows]

By contacting Customer Support directly if he keeps declining your disputes.

https://support.fiverr.com/hc/en-us/requests/new

[marketing010]

By contacting Customer Support directly if he keeps declining your disputes.

https://support.fiverr.com/hc/en-us/requests/new

Thank you. I will give him one more 24 hours that is 4 days total and then will contact support because this is not the way I like doing business.