What should I do once the seller didn't reply me

[topazrutile]

I have placed the order and the seller sent me the work at the first time. So I requested to revise the logo with my comments, however, the seller didn’t reply me since the first draft. What can I do? Does Fiverr customer service can help me to find where is the seller now? I want to know how this the progress going, and when the logo can be finished as expected.
Thanks

[woofy31]

First of all, check their gig and see how many revisions they offer for free - because some sellers don’t offer free revisions.

Secondly, maybe the seller is overwhelmed with orders, or has some personal problems that prevent them from responding - give them some time to respond.

If, eventually, the seller fails to deliver in the time specified on their gig, your order will become a “late order”, which you will then have the right to cancel and get a refund.

P.S. and to answer your question, Customer Support cannot find where the seller is.

[djgodknows]

Keep sending him messages every 5 minutes, surely, he will not miss that many messages!
(⬆️ Humor)

[topazrutile]

First of all, check their gig and see how many revisions they offer for free - because some sellers don’t offer free revisions.

Secondly, maybe the seller is overwhelmed with orders, or has some personal problems that prevent them from responding - give them some time to respond.

If, eventually, the seller fails to deliver in the time specified on their gig, your order will become a “late order”, which you will then have the right to cancel and get a refund.

P.S. and to answer your question, Customer Support cannot find where the seller is.

Thanks Woofy31, it’s much helpful.