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Are the Rankings Messed Up? 4 Reasons it Could be You! - UPYOUR


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  • 2 months later...

My gig with 15 reviews was on first page but as soon as i got 2 new orders and I delivered them in time and with positive rating infact one of them give me tip but right after completion that orders my gig is on 7th page now
I don’t know what’s going on with fiverr lol

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  • 4 months later...

I really hope that the private feedback, if left by a buyer, would be taken into account while also considering the reason of the cancellation.

I had about 13 cancellations this month either as a result of buyers not reading the gig’s description and ordering requesting a variety of things entirely unrelated to my gig, or buyers ordering more than 2-3 gigs at once, all with extra fast deliveries impossible to be completed in time.

I don’t know what is going on, but I used to have a maximum of 2 cancellations every month, now I am even scared to read the requirements on new orders.

Cancellations on Fiverr are taken very seriously. If you go over about two a month it seems you risk falling below the 90% completed orders.

My suggestion is to think about raising your price of the extra fast delivery and your gigs in general. In my experience, raising your Fiverr gig prices may actually increase your business and help weed out the un- professional buyers looking for cheap work and aren’t willing to pay for quality. That’s not saying if you charge $5 for your gig that you somehow give poor quality but let me put it this way.: I am much more willing to walk over a penny on the street and leave it for someone else who needs it…however if I find a $20 and no owner is claiming it, then I will take the time to pick it up, look quickly for an owner and scoop it up. My tendency would be to give it to someone else and pay it forward. So the point is, value is in the eye of the beholder and it starts with you feeling valued as a seller. You will attract better quality buyers if you start with equating your value and skills with the prices you charge for your gig and extras 🌻

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Cancellations on Fiverr are taken very seriously. If you go over about two a month it seems you risk falling below the 90% completed orders.

My suggestion is to think about raising your price of the extra fast delivery and your gigs in general. In my experience, raising your Fiverr gig prices may actually increase your business and help weed out the un- professional buyers looking for cheap work and aren’t willing to pay for quality. That’s not saying if you charge $5 for your gig that you somehow give poor quality but let me put it this way.: I am much more willing to walk over a penny on the street and leave it for someone else who needs it…however if I find a $20 and no owner is claiming it, then I will take the time to pick it up, look quickly for an owner and scoop it up. My tendency would be to give it to someone else and pay it forward. So the point is, value is in the eye of the beholder and it starts with you feeling valued as a seller. You will attract better quality buyers if you start with equating your value and skills with the prices you charge for your gig and extras 🌻

As you said (so well), perception tends to dictate not only sales in general, but quality sales.

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We need some options that make our life as sellers less complicated.
Many times buyers do not read the instructions, just buy a gig and then want to cancel as soon as you inform them that what they want is not included. this reflects badly only on the seller.
We need options that new gigs can be accepted or declined, with no repercussions on the rating.
This will also eliminate a lot of problems with problematic buyers. Once you accept a gig, then the standard rules apply. But sellers need to have the option to refuse a gig if the buyer did not read the instructions.

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cancellation rate could be a REALLY SERIOUS issue. You see, when you cancel an order, the buyer can still submit private feedback on how the order was handled. If you tend to have problems with clients, verbal disagreements, misunderstandings etc, those clients are likely to leave unfavorable private feedback.

Awesome exclusive post 🙂 all fellow sellers have to open their eyes and understand about this. That kind of rating is 200% favor in buyers and bad for seller.

"Why i’m saying this?"

I had few cancellation previously without my fault just because - Many times Buyers do not Read full Description of gig and that. Result was - Buyer wanted service, which was not offered in brought package. I told the buyer - Hello Sir/Mam, Have you read my gig description & package details before buying? bcuz your requirement is not offered in package and You’ve to upgrade package as per your job requirement. Buyer answer : I can’t pay more - REFUND ME 😞

So conclusion : I may receive private negative feedback without my fault 😫 - Fiverr should think about this to both end - “seller and buyer”

thanks 🙂

yes. You are right. i think about it.

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  • 9 months later...

Thanks, I appreciate the feedback - I felt I needed a memorable tag and UPYOUR seems to work 🙂

Regarding your great search results, I must confess I did some “checking you out” but it is a bit OT:

[details=Summary]Ok, so when I saw your gig ranking number 2 in Google it got me a bit excited.

You see, because of the fact that all Fiverr gigs (and there are lots of each type) offer services that are widely available on specialized sites dealing only with each individual category/service, gigs very rarely show up high in search. The competition is simply too huge for any one gig to stand out or be important enough.

IMO, Google has begun to value user experience (UX) above ALL other things. From what they say and do, it is becoming clear this is the case as well as the fact that it makes sense. Big Data is hugely useful and data doesn’t come any bigger than what Google has. For this reason, I believe the following is what has happened to get your gig to number 2:

First: You created a regularly updated, knowledgeable G+ account with regular posts on the subject. It attracted good traffic because it is quite niche and useful - users like it and so it most likely showed up when people searched for this topic in G+. This “Positive UX” will have told Google that you know what you are doing.

Second: Your posts all link to your Fiverr account/gigs. People follow those links to your gig and purchase from you. As you (I believe) are good at what you do, those people did not go back and start looking for someone else.

All this combined will tell Google that "People search, find your G+, go to your gig and then don’t search again.

This tells Google that those who are looking for your keyword will ultimately be satisfied by going to your Fiverr gig.

Therefore, it makes sure that your Fiverr gig is high in rankings so people can just go directly to it! This is Google’s vision - to take people from search to the most useful pages where their needs are satisfied. That’s what you do,

that’s why you rank number 2!

Note the lack of cheap links, spamming forums, keyword stuffing etc. Content is king because it attracts users![/details]

Yes i was so happy for this helping you’e helping us i really happy for heard and listen to you i was so excited so thanks a lot i will get to work and change my past knowledge and also i have enough experience thank you a lot?

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  • 8 months later...

I can’t sell my gigs. So far I have only been able to sell one. The buyer has given me a 5 star review. He has also made a very good comment. But unfortunately I am not getting any job yet. I don’t understand. Give me some advice on how to get a job

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Still working on a Personal Marketing post but I am posting this now as a result of the huge number of forum posts about issues with search rankings. These posts are just my own opinion and thoughts and do not necessarily reflect Fiverr - I could be totally wrong.

We do not know what exactly is included in the ranking algorithm so anything I mention is speculation but based on common sense and what I have seen myself.

1. Has your category undergone an update? Were you required to edit your gigs? Check the Forum News Category and specifically, posts titled “Category Update”. If you haven’t updated them then this could be your issue. If you only recently updated them then they may be “under review” by CS as they seem to be manually reviewing edited gigs now.

2. Private feedback: Private feedback is an option available to buyers after they leave the public review. It is not seen by sellers. It is composed of a slider where the buyer rates from good to bad, free comment boxes and also the option to endorse the seller for the skills they have listed on their profile. I have no idea whether it is manually checked, randomly checked or anything else but after I initially saw this as a waste of time, I now think it is possible that it is being valued a lot. I think this because Fiverr tends to be quite slow with its rollouts and when they do something, they really focus on it. There is likely a huge amount of data becoming available to them with this feature and it would be silly to ignore it.

3. Self Promotion/Conversion Rate/Repeat Buyers/ Other factors: When we get busy with orders, it is easy to forget to maintain the basics. Have you stopped doing promotion like you did before? Are you converting your inquiries into sales? What percentage of your sales repeat orders? In algorithms, things usually move slowly most of the time but then big changes happen when a new update/value is added. If any of the usual factors have been considered as more valuable by Fiverr recently, then you may have experienced a sudden fall or jump. Look over how you are performing in the key areas that we know SHOULD be valuable to Fiverr and see if there are areas you have neglected.

4. Cancellations: When combined with private feedback, a high cancellation rate could be a REALLY SERIOUS issue. You see, when you cancel an order, the buyer can still submit private feedback on how the order was handled. If you tend to have problems with clients, verbal disagreements, misunderstandings etc, those clients are likely to leave unfavorable private feedback. This was never an issue in the past, you could really treat buyers badly if you wanted to and unless they took the laborious step of reporting you to CS, you got off without any issues. That has changed and so even when it comes to cancellations, you need to maintain professionalism and treat buyers with respect. I believe this could be an issue for many sellers - especially those who do not keep up with discussions on the forum and have no way of knowing about the introduction of private feedback.

EDIT: It should also be noted that it is likely that ranking factors are probably taken into account IN THE SHORT TERM - ie. A period of 30/60/90 days is likely as the visible Fiverr analytics mainly focus on these. This COULD mean that your historic 100(0)s of sales are simply not recognized or valued in the same way

So that’s it - 4 reasons you may not have considered for why you have fallen in the search rankings. There are plenty of other reasons but I have included these 4 as I think they are likely to be very common - especially among older, experienced sellers such as high volume Level 2 and TRS.

This post is one of a series of posts I am doing which are aimed at helping sellers to Up Their Game and begin to earn more from their work, gain new clients and make the most of being a freelancer. The posts will mainly be based on This Poll which is still open so if you haven’t made your voice heard, please do so as the more that vote on an issue in that poll, the more likely I am to post about that issue.

To see all posts in the series, Click Here

This post is one of a series of posts I am doing which are aimed at helping sellers to Up Their Game and begin to earn more from their work, gain new clients and make the most of being a freelancer. The posts will mainly be based on This Poll which is still open so if you haven’t made your voice heard, please do so as the more that vote on an issue in that poll, the more likely I am to post about that issue.

To see all posts in the series, Click Here

I literally made 10+ posts for that purpose - they are linked in the quote here

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