Unable to deliver orders or open attachments for 24 hours now

[writerlisaz]

I’ve sent a support request and several messages to Customer Support but am not hearing back. I delivered two orders as message attachments, just so the buyer could get their edited documents. One of these is a large order and it has now been marked late. I am very concerned about getting my orders through and do not want to be marked late and will need the status of the late one changed as this isn’t my fault.

Is this happening to anyone else?

I also can’t open attachments in order requirements either, so that I can’t work on new orders. I’m getting very stressed out by now as I have so many orders due today and tomorrow.

What can I do next? I’ve tried logging into a different browser (Safari versus Chrome) and the site doesn’t work on either.

[woofy31]

First of all, calm down. I used to go crazy when things like these would happen, and when they got resolved I looked back and realized there was no need for me to go crazy in the first place - there’s nothing CS can’t solve, and they will definitely assist you with any late deliveries if it’s a site bug, but give them time to respond - surely they have thousands of tickets to respond to every day and they’re human after all 🙂 and we’re all here, too, to help however we can!

Now, considering that I don’t see any of those problems on my side of things:

1. have you tried clearing the browser cache on each of your browsers? this usually solves things for me (although it will log you out of your account, and you will have to log back in to your account)

2. if you can’t attach your deliverable files, you can always upload the files on Dropbox or Google Drive and then send a public link to your buyer and deliver with no files attached, just the link mentioned in the delivery message (assuming that you can click the “Deliver” button)

[manto2112]

Try to ask for a time extension in order to wait for the CS response.

[woofy31]

Try to ask for a time extension in order to wait for the CS response.

I doubt a buyer would accept a time extension on their order without it being their fault in the first place 😉 They are buyers, they want what they purchased, with the delivery time they hired you for, so if something is off they probably won’t care, it’s their money at stake 😉

[manto2112]

I doubt a buyer would accept a time extension on their order without it being their fault in the first place 😉 They are buyers, they want what they purchased, with the delivery time they hired you for, so if something is off they probably won’t care, it’s their money at stake 😉

Actually there are many buyers that would understant the issue.

I just hope she can solve the problem without affecting her delivery rate.

[woofy31]

Actually there are many buyers that would understant the issue.

I just hope she can solve the problem without affecting her delivery rate.

My buyers were never tolerant when it was about their money and their time - I guess it all depends on each one’s niche 😉

[writerlisaz]

First of all, calm down. I used to go crazy when things like these would happen, and when they got resolved I looked back and realized there was no need for me to go crazy in the first place - there’s nothing CS can’t solve, and they will definitely assist you with any late deliveries if it’s a site bug, but give them time to respond - surely they have thousands of tickets to respond to every day and they’re human after all 🙂 and we’re all here, too, to help however we can!

Now, considering that I don’t see any of those problems on my side of things:

1. have you tried clearing the browser cache on each of your browsers? this usually solves things for me (although it will log you out of your account, and you will have to log back in to your account)

2. if you can’t attach your deliverable files, you can always upload the files on Dropbox or Google Drive and then send a public link to your buyer and deliver with no files attached, just the link mentioned in the delivery message (assuming that you can click the “Deliver” button)

Thank you so much for your reply and your good advice. Unfortunately, clearing the browser cache didn’t help.

I did deliver via message attachment the buyer’s edited documents on two (now late) orders, just so they could have the work. Luckily, both are wonderful and very understanding. I’m sure that once things are working again, they’ll accept my “official” delivery just fine.

I’m not sure how to ask for and/or get a time extension? Anyways, the orders are already marked late so Fiverr Support will have to help me on that one–I hope.

[writerlisaz]

Actually there are many buyers that would understant the issue.

I just hope she can solve the problem without affecting her delivery rate.

Yes, my buyers are very good and understanding and I’ve been messaging them continually about the issue and even sent their documents via message attachment so they do have the completed work.

I’m not sure how to ask for or get an extension?

[woofy31]

Yes, my buyers are very good and understanding and I’ve been messaging them continually about the issue and even sent their documents via message attachment so they do have the completed work.

I’m not sure how to ask for or get an extension?

In order to ask for a time extension, you have to use the “Resolve” button (the one where you usually request cancellations). There should be an option for “Other” and “Request a delivery extension” or something like that 😉

[woofy31]

Thank you so much for your reply and your good advice. Unfortunately, clearing the browser cache didn’t help.

I did deliver via message attachment the buyer’s edited documents on two (now late) orders, just so they could have the work. Luckily, both are wonderful and very understanding. I’m sure that once things are working again, they’ll accept my “official” delivery just fine.

I’m not sure how to ask for and/or get a time extension? Anyways, the orders are already marked late so Fiverr Support will have to help me on that one–I hope.

I’m not sure how to ask for and/or get a time extension?

You’re welcome, and don’t worry, CS has your back - it’s not your fault that the site is acting fishy 🙂 Also, in order to ask for a time extension, you have to use the “Resolve” button (the one where you usually request cancellations). There should be an option for “Other” and “Request a delivery extension” or something like that 😉

[maddieco]

Hi Lisa,

I’m a fellow writer/editor, and have been dealing with the same issues for the past day or so. Do you have the Fiverr app? To avoid late deliveries, I’ve been submitting blank orders on my phone with a brief explanation of the glitch. (The delivery feature is working on the app, for whatever reason.) Then, like you, I’ve attached the files on my computer via message.

For new orders, I’ve been accessing the buyer requirements on my phone, and emailing them to myself so I can get to work. It’s annoying, but better than falling behind.

I hope Fiverr revolves this soon! Thank you for posting, by the way – I was worried something was wrong with my computer.

Maddie

[writerlisaz]

Hi Lisa,

I’m a fellow writer/editor, and have been dealing with the same issues for the past day or so. Do you have the Fiverr app? To avoid late deliveries, I’ve been submitting blank orders on my phone with a brief explanation of the glitch. (The delivery feature is working on the app, for whatever reason.) Then, like you, I’ve attached the files on my computer via message.

For new orders, I’ve been accessing the buyer requirements on my phone, and emailing them to myself so I can get to work. It’s annoying, but better than falling behind.

I hope Fiverr revolves this soon! Thank you for posting, by the way – I was worried something was wrong with my computer.

Maddie

For some reason my Fiverr app (iPhone) doesn’t have the deliver button. I’m wondering if I’m missing something?

I hope you got your issue resolved! Thanks for reaching out.

Mine is resolved now, thanks to clearing my browsing cache twice (for some reason the first clear didn’t help).

[woofy31]

For some reason my Fiverr app (iPhone) doesn’t have the deliver button. I’m wondering if I’m missing something?

I hope you got your issue resolved! Thanks for reaching out.

Mine is resolved now, thanks to clearing my browsing cache twice (for some reason the first clear didn’t help).

Told you the cache clearing almost always solves such problems - I used to think CS would ask me to clear my cache just because they didn’t know how to fix the problem, but actually they did know 🙂

[maddieco]

No problem, Lisa! Thank you for getting back to me this morning.

A few hours after clearing my cache, the platform started working again. I never heard back from Customer Support, so I appreciate your help!

And as for the app, the delivery button is an ellipsis in the upper right-hand corner. It isn’t exactly straightforward, but it did the trick yesterday.

[writerlisaz]

No problem, Lisa! Thank you for getting back to me this morning.

A few hours after clearing my cache, the platform started working again. I never heard back from Customer Support, so I appreciate your help!

And as for the app, the delivery button is an ellipsis in the upper right-hand corner. It isn’t exactly straightforward, but it did the trick yesterday.

Ha! I see it now! Wow, that is sneaky…But now I know I can deliver from my phone app if needed. Thank you!

[writerlisaz]

Told you the cache clearing almost always solves such problems - I used to think CS would ask me to clear my cache just because they didn’t know how to fix the problem, but actually they did know 🙂

Yes! But how weird it took two tries. Thanks for that tip! I have done that before, but somehow didn’t think of it this time. I need to post myself a note to try that first, before freaking out! 🙂

[woofy31]

Yes! But how weird it took two tries. Thanks for that tip! I have done that before, but somehow didn’t think of it this time. I need to post myself a note to try that first, before freaking out! 🙂

[writerlisaz]

Maybe put this poster on your wall #in #your #face 😃

How-To-Clear-Your-Browser-Cache.jpg700×393 47.1 KB

Ha ha! I love Cookie Monster! I will put this on my computer. 😁

[thecreativeguys]

Yes, my buyers are very good and understanding and I’ve been messaging them continually about the issue and even sent their documents via message attachment so they do have the completed work.

I’m not sure how to ask for or get an extension?

Modify the the order with the “resolve now” button on the right side of the order page.