sneher_ador Posted April 23, 2017 Share Posted April 23, 2017 I am a web developer in fiverr, Some days ago, a buyer ask me for custome offer. Buyer wanted paid to his job 50$, Buyer tell to send a custome 35dollars offer and Buyer wanted paid rest of 15dollar as A tips. I sent his a custome offer about 35 dollar. After complete his job, i delivered my work. He did not agree with my work. and demand to me extra work, otherwise buyer don’t accept my order. I also done his extra work which he asked to do. But Now Buyer ask me for cancellation, he tell me that i did not complete his work.and buyer doesn’t show respect to me, Buyer use bad word with me. Buyer Just wanted to create a problem so that order will be cancel.So, what should i do now?Please Suggest me. WHAT SHOULD I DO NOW? Link to comment Share on other sites More sharing options...
miiila Posted April 23, 2017 Share Posted April 23, 2017 I´d take a screenshot of the bad word, and of him telling you to split it 35/15 and send it to Customer Support.If you can prove that you did what was agreed on, Customer Support might have your back on not cancelling, too.You could explain calmly and with screenshots/proof of the conversation what happened.They might tell you to try to settle it with the buyer, but if the ‘bad word’/abuse was really bad, maybe not.I´d see what Customer Support has to say to that either way.Good luck with this. Link to comment Share on other sites More sharing options...
sneher_ador Posted April 23, 2017 Author Share Posted April 23, 2017 I´d take a screenshot of the bad word, and of him telling you to split it 35/15 and send it to Customer Support.If you can prove that you did what was agreed on, Customer Support might have your back on not cancelling, too.You could explain calmly and with screenshots/proof of the conversation what happened.They might tell you to try to settle it with the buyer, but if the ‘bad word’/abuse was really bad, maybe not.I´d see what Customer Support has to say to that either way.Good luck with this.You could explain calmly and with screenshots/proof of the conversation what happened.They might tell you to try to settle it with the buyer, but if the ‘bad word’/abuse was really bad, maybe not.Is it ok for report? Link to comment Share on other sites More sharing options...
miiila Posted April 23, 2017 Share Posted April 23, 2017 Oh wow, send that right away. Sorry that happened to you. Some people… 😕 Link to comment Share on other sites More sharing options...
sneher_ador Posted April 23, 2017 Author Share Posted April 23, 2017 Oh wow, send that right away. Sorry that happened to you. Some people… 😕Oh wow, send that right away. Sorry that happened to you. Some people…Sorry i don’t understand. You mean that it’s ok for report to fiverrr team against Buyer? Link to comment Share on other sites More sharing options...
miiila Posted April 23, 2017 Share Posted April 23, 2017 Oh wow, send that right away. Sorry that happened to you. Some people…Sorry i don’t understand. You mean that it’s ok for report to fiverrr team against Buyer?Yes, sure, report that, absolute yes.The first drop down menu has ‘Trust & Safety’, choose that, then you can pick ‘Report Bad User Behaviour’ from the second drop down. Link to comment Share on other sites More sharing options...
sneher_ador Posted April 23, 2017 Author Share Posted April 23, 2017 Yes, sure, report that, absolute yes.The first drop down menu has ‘Trust & Safety’, choose that, then you can pick ‘Report Bad User Behaviour’ from the second drop down.Thanks. But Buyer did not accept or cancel my order yet. Just He keep hanging my order. Link to comment Share on other sites More sharing options...
alibd654 Posted April 23, 2017 Share Posted April 23, 2017 Hy Ador,It’s high time to contact customer service. I hope they will help you. I was faced same problem before. One of my client as some issue for $15 but he orders 3 times 5*3 =15. After I done. He gives me 3 negative review. I asked why you do this. He said if you cancel all I will remove all review. I contact support with screenshot they remove all review but not payment. I will happy. I hope they will make you happy.I hope it will help you. Be relaxed and wait. I hope CS will help you with this issue. Best of luck.Thanks. Link to comment Share on other sites More sharing options...
alibd654 Posted April 23, 2017 Share Posted April 23, 2017 Thanks. But Buyer did not accept or cancel my order yet. Just He keep hanging my order.If he send you cancel order do not accept until customer support let you know the status. Link to comment Share on other sites More sharing options...
sneher_ador Posted April 23, 2017 Author Share Posted April 23, 2017 Hy Ador,It’s high time to contact customer service. I hope they will help you. I was faced same problem before. One of my client as some issue for $15 but he orders 3 times 5*3 =15. After I done. He gives me 3 negative review. I asked why you do this. He said if you cancel all I will remove all review. I contact support with screenshot they remove all review but not payment. I will happy. I hope they will make you happy.I hope it will help you. Be relaxed and wait. I hope CS will help you with this issue. Best of luck.Thanks.Thanks also to you. Even i have screenshot of his behavior. Link to comment Share on other sites More sharing options...
miiila Posted April 23, 2017 Share Posted April 23, 2017 Thanks. But Buyer did not accept or cancel my order yet. Just He keep hanging my order.You can report him for ‘Bad User Behaviour’ in either case.Not sure what you mean now, he only can cancel if he accepted your offer and an order was created. You have an active order with him, with an order number and all, or didn´t he yet accept the offer you sent him?If there is no offer yet, that´s great, then you don´t have to work for him or with him, but you can report him either way, it´s not cool and against the rules to call people names like that.And like Ali said, if you do have an active order with him, don´t accept a cancellation, first send a ticket to Customer Support and wait to see what they tell you. Link to comment Share on other sites More sharing options...
sneher_ador Posted April 23, 2017 Author Share Posted April 23, 2017 You can report him for ‘Bad User Behaviour’ in either case.Not sure what you mean now, he only can cancel if he accepted your offer and an order was created. You have an active order with him, with an order number and all, or didn´t he yet accept the offer you sent him?If there is no offer yet, that´s great, then you don´t have to work for him or with him, but you can report him either way, it´s not cool and against the rules to call people names like that.And like Ali said, if you do have an active order with him, don´t accept a cancellation, first send a ticket to Customer Support and wait to see what they tell you.Thank you @miiila for you kind information. Link to comment Share on other sites More sharing options...
sneher_ador Posted April 24, 2017 Author Share Posted April 24, 2017 @miiila and @alibd654 WHAT SHOULD I DO NOW? THE BUYER SENT ME CANCELLATION. Link to comment Share on other sites More sharing options...
miiila Posted April 24, 2017 Share Posted April 24, 2017 You sent a ticket to Customer Support, right? Wait to see what they say first. Link to comment Share on other sites More sharing options...
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