Buyers didn't follow my instructions and also didn't provide the information I need

[beno_rohman]

Sorry for my English



I’m new here, and I need help

There’s a buyer who didn’t follow my instruction, this is my gig http://fiverr.com/beno_rohman/do-minor-changes-in-your-html-or-css

First, she does order to my gig without send me a message first. I need buyer to send me message first because I’m not a genius who can do anything

Second, she didn’t give information I need. She gave me access to her site, but it’s a “article-editor” user, I’m not able to to anything to her website

Third, the changes she want is not “minor” changes, I should ask for another one gig to do that thing (if I could access her admin page)



I’ve come to resolution center, request a mutual cancellation, but she declined it, until the time is passed.



I don’t know what to do, can anyone help me? I’m newbie here

[beno_rohman]

Reply to @bachas85: No I didn’t, the point is that she want me to edit her website, but she didn’t give me access to edit her website. So I’m not able to do anything until the countdown says “late”

[beno_rohman]

Reply to @bachas85: Thank you very much, I’ll do it 🙂