aneeb_graphic Posted April 17, 2017 Share Posted April 17, 2017 my id blocked 4 months ago, now provide all the information like ,id card , selfie , etc, but i forgot my security answer ,customer support says you can not withdraw , can any one tell me what is the solution ?? Link to comment Share on other sites More sharing options...
n4y33m Posted April 17, 2017 Share Posted April 17, 2017 The situation is, You need to provide correct security answers and accurate info.If you cannot then contact CS again. Link to comment Share on other sites More sharing options...
aneeb_graphic Posted April 17, 2017 Author Share Posted April 17, 2017 thank you … i contact again they got all other information …i told them i forgot my answer .but they says you can not withdraw fund due to security answer … due to only this reason they cannot give my fund which are $400 😦 really disappointed from fiverr customer support … Link to comment Share on other sites More sharing options...
wp_kid Posted April 17, 2017 Share Posted April 17, 2017 I can see you got a review 23 hour ago 😮 Is it your second account ? Link to comment Share on other sites More sharing options...
offlinehelpers Posted April 17, 2017 Share Posted April 17, 2017 thank you … i contact again they got all other information …i told them i forgot my answer .but they says you can not withdraw fund due to security answer … due to only this reason they cannot give my fund which are $400 😦 really disappointed from fiverr customer support …Rather than be disappointed, why not be pleased that CS are treating your security seriously?You need to know your security question and answer, otherwise it’s a wasted layer of security which is there to protect all sellers. Link to comment Share on other sites More sharing options...
aneeb_graphic Posted April 17, 2017 Author Share Posted April 17, 2017 can you please provide me with any solution of the situation… I realize that I must remember my security question and answer but the situation is that I dont… is there any solution to the problem ??? Link to comment Share on other sites More sharing options...
djgodknows Posted April 17, 2017 Share Posted April 17, 2017 can you please provide me with any solution of the situation… I realize that I must remember my security question and answer but the situation is that I dont… is there any solution to the problem ???Not sure what really happened to your OTHER ACCOUNT, but if it is not disabled while THIS account is running, you pretty soon will have this account suspended as well.Everyone has offered advice on probably solutions here, there is nothing else to this. Link to comment Share on other sites More sharing options...
n4y33m Posted April 17, 2017 Share Posted April 17, 2017 thank you … i contact again they got all other information …i told them i forgot my answer .but they says you can not withdraw fund due to security answer … due to only this reason they cannot give my fund which are $400 😦 really disappointed from fiverr customer support …Why are you disappointed? You need to prove yourself as the owner of that account. That is how it works. 7billion people could be you without security question. If anyone request and ask for money instead of you and Fiverr gives it to them, will it be better? Link to comment Share on other sites More sharing options...
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