Buyer accidentally ordered twice ?what to do?HELP

[nidart]

Hey
buyer accidentally ordered the gig twice, one is in process ,the other one is in waiting for the info mode.
I dont know what to do in this situation kindly help me
i dont wanna mutually cancel it as it would affect my rating

[raptargraphix]

Mutual Cancellation will not effect your gig ranking.
However, please note that excessive cancellations may have effect on your ranking.

This is the response which I got from Customer Support

[nidart]

Mutual Cancellation will not effect your gig ranking.

However, please note that excessive cancellations may have effect on your ranking.

This is the response which I got from Customer Support

so you think i should go for the Mutual Cancellation

[djgodknows]

so you think i should go for the Mutual Cancellation

Mutual cancellation would effect your cancellation rating.

However, ensure that you choose the CORRECT reason for the cancellation.

[kelly_grafix]

You have no choice but to cancel and there is no amount of explanation you give that won’t still affect your rating but avoid excessive cancellation as the cancellation ratings is based on a 60 day period. It can go back to 100% if you avoid cancellations for 60 days but for now you have to refund the buyer. Happened to me before

[nidart]

You have no choice but to cancel and there is no amount of explanation you give that won’t still affect your rating but avoid excessive cancellation as the cancellation ratings is based on a 60 day period. It can go back to 100% if you avoid cancellations for 60 days but for now you have to refund the buyer. Happened to me before

Thankyou for your help

I was trying so hard to avoid any cancellation lately and this happened it sucks 😦

[kelly_grafix]

Thankyou for your help

I was trying so hard to avoid any cancellation lately and this happened it sucks 😦

sorry about that… hope you can avoid more after this

[Anna]

You can ask your buyer to initiate the cancellation. Or offer him a credit for a future purchase if he is a regular. You can also try to upsell your current order 😉