hphillips Posted July 11, 2013 Share Posted July 11, 2013 I have had a client who wants to cancel but I don’t know how! I have sent messages for help twice but all that was said is that a mutual cancelation can be done. Great, that tells it can be done but not how! I article has already been sent to the client and is still in the delivered section. Can someone please give me a step by step on how to cancel? Link to comment Share on other sites More sharing options...
craigscott Posted July 11, 2013 Share Posted July 11, 2013 Well it seems to me that the buyer has marked the order as complete, by accepting the order. If this is, and I strongly suspect it may be then you might want to contact Customer Support Link to comment Share on other sites More sharing options...
gudwriter Posted July 11, 2013 Share Posted July 11, 2013 I think you can still cancel (mutual, forced etc) the orders after you have delivered and even immediately after the buyer marks the order as complete. Check this image; Link to comment Share on other sites More sharing options...
gudwriter Posted July 11, 2013 Share Posted July 11, 2013 Reply to @gudwriter’s post: By the way, some buyers are amazing, very amazing. I will post a thread about honoring our great buyers. The buyer you see on the image is a great person.To the OP; I am not ‘stealing’ your thread, I am really sorry.(How do you delete an image after posting on the forum? I would like to delete that image after a day or so.) Link to comment Share on other sites More sharing options...
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