Jump to content

How response rate works in fiverr?

udayasaman

By udayasaman
in Lounge

Recommended Posts

udayasaman Apprentice

udayasaman

Posted
Posted

Hi,
I replied all of my inbox messages. But my response rate is 89% and also I delivered my orders on time. But my delivered on time rate is 96%. Why is that? And can this do any impact to my gigs? Thank you!

Guest capitalquality

Guest capitalquality

Posted
Posted

There’s been a bug in the response time algorithm and it may still be there. If it’s bothering you then ask CS to check and reset it.

There’s no reported bug in the delivered on time rate but you could ask CS to check. The delivered on time rate covers 60 days so if you were even a little late on an order in the past 60 days it will show in that rate.

asad1988 Newbie

asad1988

Posted
Posted

what I did understand from my response rates, Is that you have replied 89% of your messages within 1 hour and you were late in 11% of the messages in the first hour. when your response rates go bellow 75% they will change your response to 2 hours and will show the new response rate according to that.

udayasaman Apprentice

udayasaman

Posted
  • Author
Posted

what I did understand from my response rates, Is that you have replied 89% of your messages within 1 hour and you were late in 11% of the messages in the first hour. when your response rates go bellow 75% they will change your response to 2 hours and will show the new response rate according to that.

Please, Can you show me the place mentioned those rating structure. Thank

you!

Archived

This topic is now archived and is closed to further replies.

Go to topic listing
×
×
  • Create New...