nikavoice Posted April 7, 2017 Share Posted April 7, 2017 I received a few orders today… All except one provided the information without any trouble. Last order, it showed awaiting buyer’s information to get started… Then it switched to the timer counting down (Your buyer has filled out the requirements).I’m like okay, coolio. Opened up the requirements; under each requirement box, it shows “No answer was provided for this requirement.”Here’s the kicker all of my gig requirements are set to MANDATORY, so how did the buyer magically bypass this, without supplying me with the information?! Highly impossible, if the system is buggy 🐛.Already, submitted a 📩 ticket to Customer Support.Anyone else experiencing anything similar? Link to comment Share on other sites More sharing options...
supermandk Posted April 7, 2017 Share Posted April 7, 2017 It has happened with me too once but i had to deliver it same day so i explained the buyer the issue and asked if he could please resubmit them on chat page and he was so nice to provide them again.If you too have to deliver it in 24 hours then i would suggest to ask him to provide details again because support takes 13H to reply at least. Link to comment Share on other sites More sharing options...
thecreativeguys Posted April 7, 2017 Share Posted April 7, 2017 I’ve never had an issue before. Have you checked to see if it was indeed set as mandatory? Link to comment Share on other sites More sharing options...
nikavoice Posted April 7, 2017 Author Share Posted April 7, 2017 Wow, this is crazy. I sent a polite message to buyer explaining the situation. Also, the delivery is set to 3 days Thank you for replying @supermandk 🙂 Link to comment Share on other sites More sharing options...
ysaeed Posted April 7, 2017 Share Posted April 7, 2017 that is quite strange dude! Never had this problem so far. But I’d suggest to keep pinging the buyer and get in touch with the customer support to resolve this issue Link to comment Share on other sites More sharing options...
supermandk Posted April 7, 2017 Share Posted April 7, 2017 Wow, this is crazy. I sent a polite message to buyer explaining the situation. Also, the delivery is set to 3 days Thank you for replying @supermandk 🙂@nikavoiceDon’t worry most genuine users are polite and they are very supportive as it will lead to better quality work. Link to comment Share on other sites More sharing options...
nikavoice Posted April 7, 2017 Author Share Posted April 7, 2017 I’ve never had an issue before. Have you checked to see if it was indeed set as mandatory?My poor 👁️ are bulging out at the moment LOL. Yes! I’ve checked and it’s set to mandatory, I had a buyer purchase the same gig earlier. 😕 Link to comment Share on other sites More sharing options...
thecreativeguys Posted April 7, 2017 Share Posted April 7, 2017 My poor 👁️ are bulging out at the moment LOL. Yes! I’ve checked and it’s set to mandatory, I had a buyer purchase the same gig earlier. 😕Well then it’s clearly a glitch and support will definitely sort it out. Link to comment Share on other sites More sharing options...
nikavoice Posted April 7, 2017 Author Share Posted April 7, 2017 that is quite strange dude! Never had this problem so far. But I’d suggest to keep pinging the buyer and get in touch with the customer support to resolve this issueNot a dude, but yeah it’s weird as hell. Link to comment Share on other sites More sharing options...
ysaeed Posted April 7, 2017 Share Posted April 7, 2017 Not a dude, but yeah it’s weird as hell.Oops! sorry. My bad. Anyways, it is weird though. Any luck with the customer support? Link to comment Share on other sites More sharing options...
nikavoice Posted April 7, 2017 Author Share Posted April 7, 2017 @nikavoiceDon’t worry most genuine users are polite and they are very supportive as it will lead to better quality work.@nikavoiceDon’t worry most genuine users are polite and they are very supportive as it will lead to better quality work.You’re right… So far my buyers are sweet as cotton candy. 😇Well then it’s clearly a glitch and support will definitely sort it out.Right, it just slows the process. 😣 Link to comment Share on other sites More sharing options...
nikavoice Posted April 7, 2017 Author Share Posted April 7, 2017 Oops! sorry. My bad. Anyways, it is weird though. Any luck with the customer support?Nothing yet since I just submitted the ticket. They usually respond within 24-48hours tho. Link to comment Share on other sites More sharing options...
miiila Posted April 7, 2017 Share Posted April 7, 2017 I had that too recently, one time, mandatory attachment wasn´t attached, but the order got through. I was lucky as I had the file anyway already from inbox conversation prior to the order, but it was a ‘huh?’ moment. Could be very inconvenient.It was ‘just’ once, but most people do attach their files, I have mostly regular customers, so no way of knowing if it would have happened more often else. Link to comment Share on other sites More sharing options...
supermandk Posted April 7, 2017 Share Posted April 7, 2017 I had that too recently, one time, mandatory attachment wasn´t attached, but the order got through. I was lucky as I had the file anyway already from inbox conversation prior to the order, but it was a ‘huh?’ moment. Could be very inconvenient.It was ‘just’ once, but most people do attach their files, I have mostly regular customers, so no way of knowing if it would have happened more often else.Too many i there 😅 Link to comment Share on other sites More sharing options...
nikavoice Posted April 7, 2017 Author Share Posted April 7, 2017 I had that too recently, one time, mandatory attachment wasn´t attached, but the order got through. I was lucky as I had the file anyway already from inbox conversation prior to the order, but it was a ‘huh?’ moment. Could be very inconvenient.It was ‘just’ once, but most people do attach their files, I have mostly regular customers, so no way of knowing if it would have happened more often else.What a doozy! 😄 I thought about setting gigs to 24 hours, but I really don’t want to take a chance. Cancelling orders because of a premature countdown is just nuts.No headaches needed LOL.Phew, the buyer just provided the information via the order page. ~so relieved~ Link to comment Share on other sites More sharing options...
nikavoice Posted April 7, 2017 Author Share Posted April 7, 2017 Too many i there 😅I’ll admit, I’ve run across some undesirables, but for the most part, great buyers. 😎 Link to comment Share on other sites More sharing options...
supermandk Posted April 7, 2017 Share Posted April 7, 2017 What a doozy! 😄 I thought about setting gigs to 24 hours, but I really don’t want to take a chance. Cancelling orders because of a premature countdown is just nuts.No headaches needed LOL.Phew, the buyer just provided the information via the order page. ~so relieved~Don’t do that mistake while you are new.24 hours delivery is very good but if you have the slightest of doubt that you would not be able to deliver it then extend delivery time or else you will end up messing your profile. Link to comment Share on other sites More sharing options...
supermandk Posted April 7, 2017 Share Posted April 7, 2017 I’ll admit, I’ve run across some undesirables, but for the most part, great buyers. 😎As i told, mostly buyers are very supportive. Link to comment Share on other sites More sharing options...
jonjones533 Posted April 7, 2017 Share Posted April 7, 2017 idk but on the side where it says are you having trouble delivering this gig? you can request more info/more time. Link to comment Share on other sites More sharing options...
nikavoice Posted April 7, 2017 Author Share Posted April 7, 2017 Don’t do that mistake while you are new.24 hours delivery is very good but if you have the slightest of doubt that you would not be able to deliver it then extend delivery time or else you will end up messing your profile.Yeah! The 24 hours delivery is scary, considering the bugs. 🐝 Link to comment Share on other sites More sharing options...
nikavoice Posted April 7, 2017 Author Share Posted April 7, 2017 idk but on the side where it says are you having trouble delivering this gig? you can request more info/more time.Definitely, a backup plan if the issue happens again. But luckily the buyer already submitted the info, after I politely explained the situation. Link to comment Share on other sites More sharing options...
jonjones533 Posted April 7, 2017 Share Posted April 7, 2017 Definitely, a backup plan if the issue happens again. But luckily the buyer already submitted the info, after I politely explained the situation.you should still prob request more time…just to cya Link to comment Share on other sites More sharing options...
supermandk Posted April 7, 2017 Share Posted April 7, 2017 idk but on the side where it says are you having trouble delivering this gig? you can request more info/more time.Yes but it does harm the reputation before buyer as well as fiverr.And why to take chances ? The buyer may reject it and cancel or leave a negative feedback.I am not willing to take that risk. Link to comment Share on other sites More sharing options...
nikavoice Posted April 7, 2017 Author Share Posted April 7, 2017 you should still prob request more time…just to cyaI’m good on time 2 days and 23 hours left. But what if time wasn’t on my side?! 😱 I would definitely utilize that feature. Link to comment Share on other sites More sharing options...
djgodknows Posted April 7, 2017 Share Posted April 7, 2017 I’m good on time 2 days and 23 hours left. But what if time wasn’t on my side?! 😱 cell phone Link to comment Share on other sites More sharing options...
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