Buyer tipped $20 instead of $5 by mistake

[tombedlammusic]

Hi, apologies if this has been covered but I’ve had a buyer somehow tip me $20 instead of $5 and then he marked the sale as complete.

is there way to now go back and rerun him his $15?

Thanks

[ekwoster]

Hello. You should contact Fiverr support team

[manto2112]

He told you it was a mistake?
Maybe you can do something “for free” ?

[tombedlammusic]

He told you it was a mistake?

Maybe you can do something “for free” ?

i think it was for a one off project 😕

[eoinfinnegan]

I think I have the opposite problem a lot of the time.

Contact customer support and explain, they should be able to issue a partial refund.

[thecreativeguys]

I think we need more flexibility when it comes to refunds and things like that.

Contact support. That’s the only way around it unless you purchase a “gig” from them for $15.

[miroslavglavic]

If the buyer did not complain then…

shut up

[alexenia]

If the buyer did not complain then…

shut up

That’s actually really good advice 😃

[misscrystal]

If he tipped you $20 then why would you think it’s a mistake? There are some generous buyers on fiverr.

[tombedlammusic]

If he tipped you $20 then why would you think it’s a mistake? There are some generous buyers on fiverr.

probably should have said but assumed it was obvious, He asked me for the $15 back and said it was a mistake… of course would gladly accept a $20 tip

[misscrystal]

probably should have said but assumed it was obvious, He asked me for the $15 back and said it was a mistake… of course would gladly accept a $20 tip

Wow that’s really not cool at all to give you $20 and say it was a mistake and to give back $15! I’m not sure how to do that.