cpalegend Posted April 3, 2017 Share Posted April 3, 2017 Hello there, I am a buyer here, and couple of weeks back, I ordered a gig and the seller cancelled it for some reason. I want my money to be refunded to my credit card but Fiverr support has not done anything yet. How can I get my money back? 4 Link to comment Share on other sites More sharing options...
shubh2012 Posted April 3, 2017 Share Posted April 3, 2017 According to the company’s TOS, you can’t withdraw this amount. You can, however, buy a new gig with that amount. 2 Link to comment Share on other sites More sharing options...
dijatul Posted April 3, 2017 Share Posted April 3, 2017 Hi there,i am sorry to say you that You cant get it to your credit Card. You have to buy another gig , Unless there is no way to get it.There is nothing you can do about it,Keep buying ☀️ 2 Link to comment Share on other sites More sharing options...
manto2112 Posted April 3, 2017 Share Posted April 3, 2017 I’m sorry the seller cancelled.Sadly I think they can’t send the refund to your credit card, you will have it as fiverr credit. 2 Link to comment Share on other sites More sharing options...
miiila Posted April 3, 2017 Share Posted April 3, 2017 RefundsFiverr does not automatically refund payments made for cancelled orders back to your payment provider. Funds from order cancellations are refunded to the buyer’s balance as credit and are available for future purchases on Fiverr. Funds returned to your balance from cancelled orders will not include processing fees paid.Deposit refunds, when available from the payment provider, can be performed by our Customer Support team. To prevent fraud and abuse, we limit the total amount of times users can request a payment provider refund from their account which is subject to review by our Customer Support team. Such refunds may be subject to an additional fee. If any processing fees were added at the time of purchase to create a new order, the processing fees from that payment will not be refunded along with your deposit.From the Terms of Service. You´ll have to contact Customer Support and ask them for a refund to your payment source. 3 Link to comment Share on other sites More sharing options...
solutions_00 Posted April 3, 2017 Share Posted April 3, 2017 Contact fiverr customer support for clear information 3 Link to comment Share on other sites More sharing options...
wantedwearmerch Posted September 15, 2018 Share Posted September 15, 2018 Actually yes there is a way. If done via credit card simply call your Credit Card company and have them do whats called a Reverse Credit Charge. This reverses the payment and places it back into your account. You’re all welcome for the handy info 12 Link to comment Share on other sites More sharing options...
naim_kst Posted September 15, 2018 Share Posted September 15, 2018 You can’t refund this balance on your card but you can buy again another gig and the best solution is you contact with Fiverr support then it will be better for you because Fiverr give best support priority for buyers. 3 Link to comment Share on other sites More sharing options...
kdub2020 Posted June 26, 2019 Share Posted June 26, 2019 Check other current online sources on this subject. 2 Link to comment Share on other sites More sharing options...
lloydsolutions Posted November 29, 2021 Share Posted November 29, 2021 39 minutes ago, asanda12 said: hello Posting irrelevant replies as in the above is seen as spamming the forum. Take some time to read through the forum to see how it works. 1 Link to comment Share on other sites More sharing options...
manjula87 Posted December 1, 2021 Share Posted December 1, 2021 Old thread 1 Link to comment Share on other sites More sharing options...
© Fiverr International Ltd. 2023
© Fiverr International Ltd. 2023
Recommended Posts