anouar370 Posted April 2, 2017 Share Posted April 2, 2017 Hianouar370 Wednesday at 12:09I changed the email of my paypal accountWhen I want to change account PAYPAL FOR WITHDRAWALSI received a code on my phone I entered it appears an error messageI have done the opperation until my account is currently restricted by Trust & Safety team …I sent a message (Customer Support)About 6 days but no answerPlease help me to solve this problemthank you Link to comment Share on other sites More sharing options...
djgodknows Posted April 2, 2017 Share Posted April 2, 2017 Unfortunately no here can assist you with this on the forum.I hope you only created a single ticket with CS. Don’t create multiple tickets.Good Luck. 👍 Link to comment Share on other sites More sharing options...
fonthaunt Posted April 2, 2017 Share Posted April 2, 2017 If your ticket is still marked as open/active, put a note on your ticket to politely ask if they can assist you yet. If the ticket is marked as closed, make a new one and very politely explain that your issue is not yet resolved, explain the issue again (preferably with screenshots) and ask for help again.Remember that if there is some real problem with the account, CS may require extra information. If your ID on your PayPal doesn’t match the one on your Fiverr account, or if there is an issue with your location (IP address doesn’t match your real location) or you have any other unusual activity on your account, these may be taking longer to assess. Link to comment Share on other sites More sharing options...
anouar370 Posted April 2, 2017 Author Share Posted April 2, 2017 Unfortunately no here can assist you with this on the forum.I hope you only created a single ticket with CS. Don’t create multiple tickets.Good Luck. 👍Unfortunately no here can assist you with this on the forum.I hope you only created a single ticket with CS. Don’t create multiple tickets.Good Luck. 👍Thank you my friend for your answerYes I created two tickets one for 6 days and the other for 4 daysBut what is the problem of creating two tickets Link to comment Share on other sites More sharing options...
fonthaunt Posted April 2, 2017 Share Posted April 2, 2017 Unfortunately no here can assist you with this on the forum.I hope you only created a single ticket with CS. Don’t create multiple tickets.Good Luck. 👍Thank you my friend for your answerYes I created two tickets one for 6 days and the other for 4 daysBut what is the problem of creating two ticketsIf you created two tickets that were both open and active, Customer Support may have considered this spam. Link to comment Share on other sites More sharing options...
anouar370 Posted April 2, 2017 Author Share Posted April 2, 2017 If you created two tickets that were both open and active, Customer Support may have considered this spam.If you created two tickets that were both open and active, Customer Support may have considered this spam.So how to close the ticket to keep a single ticketthank you Link to comment Share on other sites More sharing options...
anouar370 Posted April 2, 2017 Author Share Posted April 2, 2017 If you created two tickets that were both open and active, Customer Support may have considered this spam.Ok, I’ve closed both I’m trying to do anotherthank you for your replyI wish you good day Link to comment Share on other sites More sharing options...
fonthaunt Posted April 2, 2017 Share Posted April 2, 2017 Ok, I’ve closed both I’m trying to do anotherthank you for your replyI wish you good dayNext time, don’t close both tickets and add another, that’s just a mess. Just close one ticket and leave one open and send a polite note with the open one to ask for an update. Three tickets is a lot to open for one issue when CS was apparently still looking into your situation. I don’t know if you’ll be able to work it out, but good luck. Link to comment Share on other sites More sharing options...
anouar370 Posted April 2, 2017 Author Share Posted April 2, 2017 Next time, don’t close both tickets and add another, that’s just a mess. Just close one ticket and leave one open and send a polite note with the open one to ask for an update. Three tickets is a lot to open for one issue when CS was apparently still looking into your situation. I don’t know if you’ll be able to work it out, but good luck.Thank you for your instructionI will be using it at the next Link to comment Share on other sites More sharing options...
nikavoice Posted April 2, 2017 Share Posted April 2, 2017 Don’t panic, just be patient. Bombarding customer support with multiple 📩 tickets, for the same issue, is a sure way for them to block you or automatically close your query. Good luck! Link to comment Share on other sites More sharing options...
misscrystal Posted April 2, 2017 Share Posted April 2, 2017 Is your phone number in the same country as the one shown on your account? Link to comment Share on other sites More sharing options...
anouar370 Posted April 2, 2017 Author Share Posted April 2, 2017 hi misscrystalYes it is different Link to comment Share on other sites More sharing options...
misscrystal Posted April 2, 2017 Share Posted April 2, 2017 hi misscrystalYes it is differentThat might be the problem then. Link to comment Share on other sites More sharing options...
anouar370 Posted April 2, 2017 Author Share Posted April 2, 2017 That might be the problem then.That might be the problem then.But I will receive the verification code Link to comment Share on other sites More sharing options...
misscrystal Posted April 2, 2017 Share Posted April 2, 2017 That might be the problem then.But I will receive the verification codeI’m not sure what the problem is but it is my understanding from what I’ve read on the forum that your phone number should match your country. I don’t know exactly how this works, I’m just guessing. Link to comment Share on other sites More sharing options...
anouar370 Posted April 2, 2017 Author Share Posted April 2, 2017 That might be the problem then.And I already activated the account with this phone number Link to comment Share on other sites More sharing options...
misscrystal Posted April 2, 2017 Share Posted April 2, 2017 And I already activated the account with this phone numberAnd I already activated the account with this phone numberI thought they just started this a few days ago? Did you activate your account a few days ago? Please let me know the answer to get a better understanding of this.What country is your phone number in? Link to comment Share on other sites More sharing options...
anouar370 Posted April 2, 2017 Author Share Posted April 2, 2017 I’m not sure what the problem is but it is my understanding from what I’ve read on the forum that your phone number should match your country. I don’t know exactly how this works, I’m just guessing.I’m not sure what the problem is but it is my understanding from what I’ve read on the forum that your phone number should match your country. I don’t know exactly how this works, I’m just guessing.I received the message to activate the phone account less than a monthCountry united statePhone moroccoI also do not understand how the account does not accept the code I received to change the paypal accountI closed the tickets that I already send to the supportI made another ticketAnd now I’m waiting Link to comment Share on other sites More sharing options...
misscrystal Posted April 2, 2017 Share Posted April 2, 2017 I’m not sure what the problem is but it is my understanding from what I’ve read on the forum that your phone number should match your country. I don’t know exactly how this works, I’m just guessing.I received the message to activate the phone account less than a monthCountry united statePhone moroccoI also do not understand how the account does not accept the code I received to change the paypal accountI closed the tickets that I already send to the supportI made another ticketAnd now I’m waitingCountry united statePhone moroccoSo your account is in United States but your phone is in Morocco?Why? Link to comment Share on other sites More sharing options...
anouar370 Posted April 3, 2017 Author Share Posted April 3, 2017 Country united statePhone moroccoSo your account is in United States but your phone is in Morocco?Why?:When I did the registration I forgot the application to change the ip is openAnd the site fiverr made the selection of countries with localization I think … Link to comment Share on other sites More sharing options...
lafaraz Posted April 3, 2017 Share Posted April 3, 2017 :When I did the registration I forgot the application to change the ip is openAnd the site fiverr made the selection of countries with localization I think …So are you saying that you used a VPN while registering yourself? Link to comment Share on other sites More sharing options...
fonthaunt Posted April 3, 2017 Share Posted April 3, 2017 :When I did the registration I forgot the application to change the ip is openAnd the site fiverr made the selection of countries with localization I think …So you live in Morocco, but you use a VPN to appear as though you live in the United States. That is probably why you had an issue. Link to comment Share on other sites More sharing options...
anouar370 Posted April 3, 2017 Author Share Posted April 3, 2017 So are you saying that you used a VPN while registering yourself?So are you saying that you used a VPN while registering yourself?No I said I forgot the application is openBecause in my pay there site that does not open with ip origin Link to comment Share on other sites More sharing options...
lafaraz Posted April 3, 2017 Share Posted April 3, 2017 So are you saying that you used a VPN while registering yourself?No I said I forgot the application is openBecause in my pay there site that does not open with ip originI’m not sure which application you are talking about.But if you had a VPN running at the time of registering on Fiverr, that is going to be give you problems. Link to comment Share on other sites More sharing options...
anouar370 Posted April 3, 2017 Author Share Posted April 3, 2017 So you live in Morocco, but you use a VPN to appear as though you live in the United States. That is probably why you had an issue.So you live in Morocco, but you use a VPN to appear as though you live in the United States. That is probably why you had an issue.No I do not believe that the problemBecause the account is suspended when I enter the verification code received at ment telephone: there appears an error messageAnd I repeat the opperation when the suspected account Link to comment Share on other sites More sharing options...
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